Manager, Gas Meter Services

Eversource Energy•Somerville, MA

About The Position

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Provides direction for all aspects of planning, managing and coordinating all gas meter service activities. Accountability includes, but is not limited to, public and employee safety, O&M budgeting control, meter & service operations, and field collection activities. Individual is responsible for all aspects of Meter Service activities within assigned area; manages the financial activities associated with the area of responsibility, replacement of gas meters, customer requested service, and staffing, etc.; responsible for satisfying regulatory compliance within assigned area; and provides support in the negotiation and administration of labor contracts for unit employees in Gas Meter Services. Essential Functions: Leadership – This position requires skills that enable motivation of management and union employees. Must possess the ability to provide clear direction, provide constructive feedback to employees. Possess the ability to train, mentor, structure and lead a successful team. Safety and code compliance – Must possess a full understanding of federal, state, company codes and standards, ensuring compliance. Responsible for the area’s safety program, enhancing and ensuring customer and employee safety. Emergency response – Each area manager must have a comprehensive operating knowledge of their area to allow them too effectively and safely conduct emergency response. Customer and employee’s safety as well as system reliability depend on the manager’s ability to appropriately react under emergency conditions. Financial skills – The area manager is responsible for developing and maintaining budget adherence. Responsible for ensuring the department runs efficiently within the committed budget. Managers are expected to develop creative solutions to improve productivity and efficiency, including utilizing new technology when possible. Customer Service – The area manager must understand the fundamentals of providing excellent customer service. Ensure that area goals are met while providing superior customer service. This position requires the manager provide clear direction to employees. Customers and employee safety and system reliability depend on clear communication and dynamic training. The manager must provide clear direction and effective problem resolution. Must possess vast operating knowledge to allow for excellent judgment and sound decision making ability. Must be able to wear required PPE in accordance with all applicable laws and regulations. May be required to wear Self Contained Breathing Apparatus (SCBA).

Requirements

Requires knowledge of design and construction of gas distribution facilities and equipment, as well as the codes and regulations that govern the operation and maintenance of the gas distribution system.
Requires knowledge of the theoretical and practical application of project management techniques, tools and software.
Requires a Bachelor’s Degree in Business, related discipline or equivalent experience.
Ten (10) or more years of related gas experience.
Valid Motor Vehicle Operator License is required.
Will be required to obtain and maintain Operator Qualifications.
Must be available to work emergency restoration assignment as required.
Must be available to travel between MA/CT/NH as necessary.
Work is performed primarily in an office environment which requires sitting, standing and general movement throughout the office area.
Manages multiple tasks in multiple locations at one time.
This will require visiting multiple locations on a frequent basis.
Attends to problems in off-hours and for extended periods, if necessary.
Must be able to wear required PPE in accordance with all applicable laws and regulations.
May be required to wear Self Contained Breathing Apparatus (SCBA).

Nice To Haves

Master’s Degree or MBA preferred.
Previous supervisory experience is strongly preferred.

Responsibilities

Provides direction for all aspects of planning, managing and coordinating all gas meter service activities.
Accountability includes, but is not limited to, public and employee safety, O&M budgeting control, meter & service operations, and field collection activities.
Manages the financial activities associated with the area of responsibility, replacement of gas meters, customer requested service, and staffing, etc.
Responsible for satisfying regulatory compliance within assigned area
Provides support in the negotiation and administration of labor contracts for unit employees in Gas Meter Services.
Responsible for the area’s safety program, enhancing and ensuring customer and employee safety.
Developing and maintaining budget adherence.
Ensure that area goals are met while providing superior customer service.
Provide clear direction and effective problem resolution.