Manager Future Travel Experience (Term Opportunity - One Year)

Greater Toronto Airports Authority•Toronto, ON

6d•Hybrid

About The Position

Toronto Pearson is transforming and seeking a Manager, Future Travel Experience for a one-year term opportunity. The Greater Toronto Airports Authority (GTAA) is committed to making Toronto Pearson a global leader in airport performance, customer care, and sustainability. With approximately 2,100 GTAA employees and partners, the GTAA is focused on creating a next-generation airport through innovation, aiming for an uplifting, safe, and efficient passenger experience while promoting prosperity for its people, community, and aviation partners. This role offers an opportunity to grow within a dynamic company, with comprehensive benefits including a flexible retirement program with employer matching, voluntary savings options, a hybrid work environment, continuous learning, and a reward and recognition program.

Requirements

5+ years of experience in an airport or similar environment with demonstrated experience in serving a large and diverse customer base.
5+ years of experience delivering programs in complex stakeholder environments.
5+ years of people leadership experience.
Experience working in a customer-centric environment.
Strong understanding of passenger processes and airport operations.
Proven ability to build relationships and influence stakeholders.
Strong business acumen and problem-solving skills.
Excellent communication skills.
Post-secondary education in business, aviation, technology, marketing, or a related field.
Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

Responsibilities

Lead strategic technology programs that enhance the traveler experience.
Design user experiences that shape the way passengers interact with Toronto Pearson and our partners.
Develop and execute program strategies including roadmaps, milestones, budgets, and plans.
Design and implement digital tools that support a seamless passenger journey.
Drive innovation across the Toronto Pearson ecosystem through collaboration with internal teams and external stakeholders including airlines, government agencies, and technology providers.
Identify and evaluate emerging technologies to improve passenger processing and services.
Build and maintain strong stakeholder relationships to support program success.
Lead and coach team members in a collaborative and inclusive environment.
Ensure alignment across business units to deliver integrated passenger experiences.