Manager, Fund Administration (Associate Director)

MUFG Investor Services • Halifax, NS

7h • Onsite

About The Position

MUFG Investor Services is seeking a Manager, Fund Administration (Associate Director) to join their team. This role involves managing a team of fund accountants responsible for client deliverables such as NAV production, financial statements, and associated reports. The position requires managing client relationships, acting as an escalation point for queries, and ensuring client satisfaction and retention. The successful candidate will be responsible for the accuracy of client deliverables, meeting service level agreement deadlines, and ensuring the team is well-trained and efficient. This role also involves coordinating resources, ensuring cross-training and coverage, and taking accountability for the audit process, including preparing or reviewing financial statements. Adherence to operational controls, SOC1 requirements, and timely fee billing and collection are also key responsibilities. The role includes active participation in system initiatives and projects, contributing to process and technological improvements on both local and global levels. Additionally, the Manager will be accountable for tracking client profit margins, staff utilization and overtime, client relationship risk reviews, incident management, and risk reduction.

Requirements

• Post-secondary education/University Degree with a concentration in finance or accounting
• At least 5 years' experience working in the fund administration industry with excellent people management experience
• Experience can include other administrators, investment managers or fund auditors

Nice To Haves

• Completion or interest in a professional accounting designation (CA, CGA, CMA, ACCA, ICAEW CFA (or equivalent)) an asset but not required

Responsibilities

• Managing a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports
• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner
• Maintain a high level of client satisfaction and retention
• Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines
• Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals
• Assist in the co-ordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables
• Take accountability for the audit process, prepare financial statements or review such if prepared by other parties
• Ensure all processes are performed in accordance with operational controls as stipulated in SOC1 and all relevant checklists are completed
• Ensure all fees are billed on time and collected in a timely manner for their assigned team
• Participate actively in various system initiatives and projects as well as contribute to idea generation for future process or technological improvements
• Accountable for tracking and managing; Client profit margins, staff utilization and overtime, client relationship risk reviews, incident management and risk reduction

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid holidays
• Paid time off
• Retirement savings plan
• Professional development opportunities
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager