Manager, Front Office Technology

Clear Channel Outdoor•San Antonio, TX

8d•Onsite

About The Position

CCO Technology is seeking a Managing Technologist on the Solution Delivery team. As Manager, Front Office Technology, you will lead the engineering and delivery practice for our front office technology portfolio — a platform-centric environment anchored by Salesforce and complemented by integrated applications that support our sales and revenue operations. You will own the day-to-day execution of a blended onshore and offshore engineering team, drive platform delivery through agile methods, and serve as the primary technology interface to Sales Operations.

Requirements

Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
8+ years full-time employment in technology-related roles (i.e., technology consulting, corporate IT, tech startup) with increasing levels of responsibility
5+ years managing the delivery of enterprise-class business software, with meaningful experience in Salesforce, sales technology, or revenue operations platforms.
3+ years utilizing agile delivery methods, practices, and frameworks (ie., Scrum, Kanban, FDD, Lean)
3+ years leading, mentoring and managing the performance of technology service delivery teams
2+ years developing domain knowledge of core business functions, processes and enabling technologies
2+ years of hands-on or oversight experience with Salesforce and/or other cloud-based CRM software platforms and services
Strong organizational and time management skills with a detail-oriented approach to delivery.
Project and program management capabilities across concurrent workstreams.
Excellent verbal and written communications skills, including the ability to translate technical work for business stakeholders.
Able to manage offshore delivery relationships effectively across time zones and communication styles.
Self-starter with a diligent work ethic and demonstrated flexibility in a dynamic environment.
Able to multi-task and stay calm under pressure; effective at identifying root cause and driving fast resolution.

Nice To Haves

Salesforce certifications (Administrator, Platform App Builder, or equivalent) a plus; platform literacy and delivery credibility matter more than credential count

Responsibilities

Monitor critical transactions, integrations, and operational workflows to ensure system reliability.
Manage the front office technology backlog — prioritizing features, enhancements, and operational work across Salesforce and supporting applications.
Lead agile ceremonies and drive sprint-level delivery across a blended team of onshore engineers and offshore contractors.
Translate business requirements into clearly defined development tasks, user stories, and technical specifications in partnership with a senior strategy lead and Sales Operations stakeholders.
Oversee testing, documentation, and approval of platform changes in compliance with SOX/ITGC controls, including Salesforce change management requirements.
Ensure timely production releases, stakeholder verification, and end-user acceptance testing.
Monitor platform health, critical integrations, and automated workflows to ensure system reliability and performance.
Lead the team in resolving production incidents and fulfilling service requests promptly.
Analyze support trends and stakeholder feedback to identify areas for platform improvement.
Drive continuous improvement in front office processes through technology.
Support compliance activities including application walkthroughs, evidencing controls, and role maintenance.
Ensure change management documentation and audit evidence is complete and accurate for all production releases.
Collaborate with internal and external auditors to meet regulatory requirements.