Manager Front Office Night

Hilton Grand Vacations•Hilton Head Island, SC

3d•Onsite

About The Position

Work for a winning team that now offers Day One Benefits and Daily Pay. At HGV, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future.

Requirements

Associate's Degree/College Diploma/or proven experience
3-5 years of related experience
2+ years of supervisory experience

Responsibilities

Responsible for the overall operation of the entire hotel during the night shift to ensure guest satisfaction and safety.
Makes decisions affecting the overall guest satisfaction as well as the safety of the hotel, its team members and guests.
Directly oversees the work of all night shift team members. This position is the key liaison between all departments to ensure the proper levels of communication, teamwork and encouragement at all times.
Routinely rotates through each area of the resort, assessing quality assurance measures (cleanliness, attentiveness of staff, lighting, safety).
Assists the owners/guests with any complaint or disputes, providing immediate guest recovery solutions whenever possible.
Identify and consult with department management on suggestions for process improvements or guest service enhancements.
Contacts as appropriate (e.g. via email) all guests who provided feedback via comment/tracking system to acquire necessary information for follow-up; coordinates resolution efforts with respective department managers with respect to guest feedback.
Builds strong rapport with 3rd shift team members; motivate, recognize and reward those exemplifying exemplary levels of service.
Handles all 3rd shift guest issues and emergencies.
Relieves front desk and night audit staff when necessary; is able to fill-in for night audit function as needed.
Coordinates and conducts training sessions for incoming and existing employees of the resort staff to ensure that all HGVC quality standards and policies are being met.
Provides outstanding hospitality to all guests of the resort, ensuring the needs of all customers are met and proper standards of conduct and efficiency are followed at all times.
Performs daily inspections of all public areas and coordinates the prompt response to any substandard area to the appropriate department.
Whenever a potential sell-out exists, employee will ensure that all vacant rooms are assigned to a Housekeeper for cleaning. Coordinates all additional needs with the Guest Service Manager.
Carries out any reasonable request by management that they are capable of performing.
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.

Benefits

Day One Benefits
Daily Pay
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
Generous Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities