Manager Front Office NE

Hilton Grand Vacations • Honolulu, HI

7d • Onsite

About The Position

The Front Office Manager at The Modern Honolulu hotel is accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.

Requirements

• High School graduate or equivalent
• 3+ years of related experience
• 2+ years of managerial experience
• Proficient in Microsoft Office
• Excellent to communicate in English, both verbally and written

Nice To Haves

• College Degree
• Knowledge in property management system
• Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping.
• Timeshare ownership is preferred.
• Fluency in Japanese language (read, speak, write)

Responsibilities

• Manage day-to-day operations of the Front Office to ensure quality assurance standards of hospitality are provided to all guests and visitors on property and/or via telephone.
• Responsible for actively building and retaining member, owner, and guest relations and acting as a mentor to team members in order to provide superior customer service.
• Exercise independent judgment in addressing and resolving internal and external service complaints.
• Work closely with corporate and club reservations on yield management, rental and club programs, relocations, and all resort room metrics.
• Perform quality assurance audit checklist quarterly for Assistant Front Desk Managers and Front Desk Agents.
• Perform property and room inspections.
• Schedule and conduct staff meetings.
• Create, control and review departmental budgets, cash banks, petty cash, room rates, and expenditures at the resort level.
• Complete bi-weekly payroll.
• Implement staff incentives for team members who go beyond expectations to reach departmental goals.
• Assist in all other related duties as assigned.

Benefits

• Medical, Dental, and Vision insurance from Day 1
• Financial Wellness - 401k/pension plan
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED