Manager, Freight Forwarding & Logistics

Buckland

23h•Remote

About The Position

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. The Manager, Freight Forwarding & Logistics, is responsible for the operational management and service delivery of assigned strategic freight forwarding accounts. Acting as the primary customer contact, this role oversees international ocean freight operations, coordinates with carriers and logistics partners, and ensures customer expectations, service commitments, and operational requirements are consistently met. The role combines strategic account management, ocean freight operations, customer relationship management, performance reporting, process improvement, and account growth. The successful candidate will work closely with customers, carriers, overseas offices, suppliers, and internal teams to resolve operational issues, improve service delivery, and identify opportunities to strengthen and grow customer relationships.

Requirements

Post-secondary education in Supply Chain, Logistics, Transportation, International Business, Commerce, or a related field.
7+ years of freight forwarding or international logistics experience, including 3+ years in customer-facing account management or strategic customer support.
Strong knowledge of international ocean import/export operations, complex transportation programs, carrier management, and procurement.
Experience developing customer SOPs, KPIs, and operational processes.
Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office and transportation management systems.
Must be legally eligible to work for the Company at all times.
Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Nice To Haves

CIFFA and/or CITT designation, or actively pursuing.
Experience supporting high-volume ocean freight programs, particularly within automotive OEM or Tier 1 environments.
CargoWise or similar TMS experience.
Project management and/or continuous improvement experience.

Responsibilities

Serve as the primary operational contact for assigned strategic accounts and build strong customer relationships.
Manage day-to-day international ocean import and export operations, including shipment coordination and exception resolution.
Coordinate with customers, carriers, overseas offices, NVOCCs, drayage providers, and other logistics partners.
Develop and maintain customer-specific SOPs, KPIs, workflows, and service standards.
Lead customer business reviews and provide performance reporting and operational insights.
Investigate and resolve service issues, claims, escalations, and supply chain risks.
Support carrier procurement, rate management, and transportation solutions.
Identify and implement opportunities for continuous improvement, service enhancement, and operational efficiency.
Support customer implementations, onboarding, account growth, profitability, and retention initiatives.
Collaborate with Sales, Operations, Customs Brokerage, Finance, and other internal teams to deliver integrated customer solutions.
Provide guidance and operational support to team members involved in assigned accounts.
Ensure compliance with applicable regulatory, customer, and company requirements.
Ability to manage a group of +20 employees
Conduct performance evaluations for direct reports
Hire and Terminate employees
Assign tasks to team members
Assists with training and guidance of direct reports
Monitor work volumes of direct reports
Monitor work volumes of direct reports to ensure entries are completed to customs regulations guidelines.
Supervise team members, conduct team meetings, monitor attendance, and work schedules
Perform other duties as assigned.