Manager, Fraud Response

Fidelity Investments•Merrimack, NH

8d•Hybrid

About The Position

Manager, Fraud Response The Role Fidelity’s FRC organization is seeking a motivated Manager to join our team in our fight against fraud actors. The Manager, Fraud Response will be responsible for partnering with various business units to establish a response program for Fidelity’s debit card business. Once built, you will participate in daily operations involving the creation of enhanced detection, prevention, and technical investigation of fraud events involving our clients. In this role, your focus will be on supporting response to major fraud events and trends. Your responsibilities include: Developing a fraud response program for debit card fraud. Integrating that response program into established FRC processes for response, investigation, and escalation. Conduct in-depth investigations of suspicious financial activity. Gather and analyze evidence of fraudulent activity and other relevant information and data Create and maintain case files of fraudulent activity. Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies. Communicate fraud-related findings and recommendations to stakeholders. Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes. The Expertise and Skills You Bring Bachelor’s degree and 4+ years’ experience in the financial services industry. 2+ years of risk or fraud related experience with specific focuses on card and payments fraud. Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes. Strong analytical skills to analyze data and identify patterns. Problem solving skills to identify and resolve complex problems. Possess the ability multi-task across a variety of responsibilities in a constantly evolving environment. Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events. Strong focus on execution and identifying, communicating, and removing impediments to progress. You are highly energetic and enterprising, thriving in a fast-paced and constantly evolving team environment. Willingness to expand your expertise continually learning new skills. Note: Fidelity will not provide immigration sponsorship for this position. The Team The FRC organization, within Enterprise Cyber Security, is responsible for preventing, detecting, responding to, and investigating fraud incidents across the entire Fidelity enterprise. When fraud occurs, FRC’s Fraud Response Team takes all vital actions required to analyze and escalate fraud trends and patterns, identify opportunities for preventing and detecting fraud, and building cases to present to law enforcement and prosecutive agencies. Certifications: Category: Risk Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy

Requirements

Bachelor’s degree and 4+ years’ experience in the financial services industry.
2+ years of risk or fraud related experience with specific focuses on card and payments fraud.
Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.
Strong analytical skills to analyze data and identify patterns.
Problem solving skills to identify and resolve complex problems.
Possess the ability multi-task across a variety of responsibilities in a constantly evolving environment.
Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events.
Strong focus on execution and identifying, communicating, and removing impediments to progress.
You are highly energetic and enterprising, thriving in a fast-paced and constantly evolving team environment.
Willingness to expand your expertise continually learning new skills.

Responsibilities

Developing a fraud response program for debit card fraud.
Integrating that response program into established FRC processes for response, investigation, and escalation.
Conduct in-depth investigations of suspicious financial activity.
Gather and analyze evidence of fraudulent activity and other relevant information and data
Create and maintain case files of fraudulent activity.
Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies.
Communicate fraud-related findings and recommendations to stakeholders.
Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.

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