Fraud Manager

Susser Bank • Arlington, TX

8h

About The Position

The Fraud Manager is responsible for developing and implementing a comprehensive fraud program that will continue to evolve and keep pace with emerging trends and threats. They will lead a cross-functional team to identify and mitigate fraud risks, optimize operational efficiency, and deliver exceptional customer experiences. leading Susser Bank's fraud prevention and detection program. This pivotal role ensures the security and integrity of the bank's financial operations by building comprehensive fraud program infrastructure, managing investigation teams, and implementing industry-leading detection strategies. As a department leader, the Fraud Manager will mentor staff, drive cross-functional collaboration, and establish the governance frameworks that protect customer assets and bank resources while ensuring regulatory compliance.

Requirements

• Bachelor's degree in Criminal Justice, Finance, Accounting, Business Administration, OR equivalent experience in a financial institution.
• 7+ years progressive fraud investigation and prevention experience in banking or financial services required.
• Expert-level fraud investigation and program management skills.
• Strong leadership, coaching, and team development abilities.
• Strategic thinking and ability to balance immediate needs with long-term program development.
• Advanced knowledge of fraud typologies, trends, and regulatory requirements.
• Proficiency in fraud analytics, reporting, and risk assessment methodologies.
• Excellent written and verbal communication for all organizational levels.
• Project management and change management capabilities.
• Strong relationship-building and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, resource-constrained environment.
• Advanced proficiency in fraud detection systems (Verafin strongly preferred).
• Strong analytical skills with Excel, data visualization tools.
• Familiarity with core banking systems (Jack Henry preferred).
• Understanding of digital banking, payment systems, and emerging fraud technologies.

Nice To Haves

• 3+ years leadership or supervisory experience strongly preferred.
• Community bank or regional bank experience strongly preferred.
• Experience building or significantly enhancing fraud programs.
• Demonstrated success managing cross-functional initiatives and stakeholder relationships.

Responsibilities

• Develop and implement comprehensive fraud prevention policies, procedures, and training curriculum that align with the bank's risk appetite and business objectives.
• Establish fraud program governance framework, risk assessment methodology, and monitoring scenarios to proactively detect and prevent fraud.
• Lead, mentor, and develop the fraud analyst team, including performance management and succession planning.
• Manage daily investigation operations, ensuring appropriate case assignments, quality standards, and capacity planning across the team.
• Oversee complex, high-value, or sensitive fraud investigations and provide expert guidance on investigation strategy and evidence collection.
• Conduct quality reviews of fraud investigations and SAR narratives, making final determinations on SAR filing recommendations in coordination with the BSA Officer.
• Build fraud analytics capabilities including loss trending, typology identification, alert effectiveness analysis, and recovery rate tracking.
• Manage fraud detection vendors (Verafin, Alloy, Positive Pay) and optimize fraud detection systems through continuous tuning and improvement.
• Coordinate with IT and security teams to implement robust fraud detection tools and integrate fraud controls with existing bank systems.
• Partner with Deposit Operations, Lending, IT, and line-of-business teams on fraud prevention, triage protocols, and customer communication.
• Ensure all fraud prevention measures comply with applicable laws, regulations, and industry standards.
• Represent the fraud program in regulatory examinations, audits, and independent testing, responding to examiner and auditor requests.
• Coordinate with law enforcement and external agencies on major fraud cases and internal fraud investigations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager