Fraud Manager

Lake Michigan Credit Union • Grand Rapids, MI

1d • Onsite

About The Position

The Fraud Manager is responsible for assisting members with their fraud accounts and answering identity theft questions, fraudulent checks, ACH, credit reporting and warranty claims. They are responsible for employee reviews, daily scheduling, training, project management, and employee development and coaching.

Requirements

• Three years to five years of similar or related experience in loss prevention and/or risk administration.
• A high school degree or equivalent
• Must possess a working knowledge in the following areas: Fraud, Legal, Bankruptcy and Recovery.
• Knowledge of loss prevention strategies and procedures.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software to prepare reports and documentation.
• Knowledge of Symitar.

Nice To Haves

• Previous supervisory experience, preferred.

Responsibilities

• Considered to be a subject matter expert (SME) training and mentoring all new hires as well as providing assistance where and when needed, including but not limited to, handling escalated calls, monitoring and distributing daily work, daily scheduling training classes and project management.
• Establishes staff goals, monitors progress, and directs the workflow of the department to assure standards are met.
• Responsible for performance evaluations and annual review of performance expectations for subordinate personnel.
• Facilitates monthly share and fraud charge off review and updates management monthly with any trends.
• Assumes responsibility for the efficient, effective and accurate performance of the Fraud Specialists and ensures accurate and timely reporting of fraud reports.
• Other duties as assigned.

Benefits

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED