Manager, Fraud Response

Fidelity • Merrimack, NH

6d • Hybrid

About The Position

Manager, Fraud Response The Role Fidelity’s FRC organization is seeking a motivated Manager to join our team in our fight against fraud actors. The Manager, Fraud Response will be responsible for partnering with various business units to establish a response program for Fidelity’s debit card business. Once built, you will participate in daily operations involving the creation of enhanced detection, prevention, and technical investigation of fraud events involving our clients. In this role, your focus will be on supporting response to major fraud events and trends. The Team The FRC organization, within Enterprise Cyber Security, is responsible for preventing, detecting, responding to, and investigating fraud incidents across the entire Fidelity enterprise. When fraud occurs, FRC’s Fraud Response Team takes all vital actions required to analyze and escalate fraud trends and patterns, identify opportunities for preventing and detecting fraud, and building cases to present to law enforcement and prosecutive agencies.

Requirements

• Bachelor’s degree and 4+ years’ experience in the financial services industry.
• 2+ years of risk or fraud related experience with specific focuses on card and payments fraud.
• Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.
• Strong analytical skills to analyze data and identify patterns.
• Problem solving skills to identify and resolve complex problems.
• Possess the ability multi-task across a variety of responsibilities in a constantly evolving environment.
• Ability to perform correlation and analysis from disparate internal systems to identify potentially fraudulent events.
• Strong focus on execution and identifying, communicating, and removing impediments to progress.
• You are highly energetic and enterprising, thriving in a fast-paced and constantly evolving team environment.
• Willingness to expand your expertise continually learning new skills.

Responsibilities

• Developing a fraud response program for debit card fraud.
• Integrating that response program into established FRC processes for response, investigation, and escalation.
• Conduct in-depth investigations of suspicious financial activity.
• Gather and analyze evidence of fraudulent activity and other relevant information and data
• Create and maintain case files of fraudulent activity.
• Collaborate with analytics, legal, compliance, and external regulatory and law enforcement agencies.
• Communicate fraud-related findings and recommendations to stakeholders.
• Assist in recovering losses due to fraud, including conducting collections and monitoring recovery processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees