Manager, Fraud Regulations and Payments

Scotiabank•Toronto, ON

7d•Onsite

About The Position

As Manager, Fraud Regulations and Payments within Fraud Threat Management, you bring deep knowledge of domestic and international legislation, regulation, and voluntary frameworks that influence fraud and scam outcomes across sectors. You apply this expertise to shape and advance the Bank’s customer protection and fraud disruption objectives. The role focuses on engaging external stakeholders to disrupt financial crime at its source through cross‑sector collaboration, shared controls, and aligned financial or liability incentives. This includes active participation in public‑private and industry partnerships involving government bodies, telecommunications providers, social media platforms, digital advertising networks, other financial institutions, industry associations, and technology providers—including frontier AI model developers. As a subject matter expert, you also play a critical role in advising and educating internal stakeholders on emerging regulatory, policy, and industry developments, ensuring Scotiabank’s fraud strategy remains informed, coordinated, and forward‑looking.

Requirements

Bachelor’s degree in Public Policy, Business Administration, Risk Management, Law, Communications, or an applicable related field
5+ years experience in financial services, public policy, fraud management, advisory or regulatory affairs
Strong understanding of fraud risk, risk frameworks, scam prevention and consumer advocacy, and financial crime regulations
Strong understanding of payments ecosystem, including: Real-time payments, interchange and card rails, Wire, ACH, RTR, and Stored value, e-money, digital wallets
Experience working with government agencies, industry associations, or regulatory bodies
Strong facilitation and presentation skills
Excellent analytical, communication, and stakeholder management skills
Proficiency in data analysis to identify trends, vulnerabilities, and opportunities for improvement

Responsibilities

Monitor, assess, and interpret domestic and international legislation, regulation, and voluntary industry initiatives impacting fraud, scams, and customer protection outcomes.
Lead Scotiabank’s engagement in public‑private and cross‑sector partnerships focused on fraud and scam disruption, including collaboration with government bodies, law enforcement, telecommunications providers, social media platforms, digital advertising networks, and peer financial institutions.
Maintain active engagement with industry counterparts in similar roles at other financial institutions to stay current on emerging cyber‑fraud trends, threat actor tactics, and effective mitigation approaches.
Engage with payments network threat intelligence teams and other relevant industry intelligence functions to ensure ongoing awareness of changes in the payment fraud threat landscape.
Represent the Bank in industry forums, working groups, and consultations to influence policy, standards, and collective actions that reduce the scale, profitability, and impact of fraud.
Identify and advance opportunities for cross‑sector controls, information sharing, and incentive or liability alignment that address fraud at its point of origin.
Build and maintain strategic relationships with industry associations, technology solution providers, and emerging technology firms—including frontier AI model providers—to support innovation in fraud prevention and disruption.
Review and analyze aggregated customer complaint data related to fraud, as well as fraud investigation findings arising from customer claims, to inform understanding of internal trends and emerging risk themes.
Synthesize external intelligence, industry insights, and internal trend analysis to identify gaps, emerging risks, and opportunities to strengthen Scotiabank’s fraud strategy and control environment.
Advise internal stakeholders across Fraud, Legal, Compliance, Technology, Cybersecurity, Government Relations, and Business Lines on industry developments, policy trends, and evolving fraud threats.
Support the development of Scotiabank’s positions on fraud‑related policy, regulatory consultations, and industry submissions, ensuring alignment with customer protection and enterprise risk objectives.
Contribute to executive‑level briefings, internal education, and thought leadership to enhance awareness of the evolving fraud threat landscape and cross‑sector mitigation strategies.
Track and report on the effectiveness of industry engagement activities, partnerships, and intelligence inputs, highlighting outcomes and recommendations to senior leadership.