(USA) Manager, Fraud Prevention & Investigations
About The Position
Help protect customers, associates, and the business by leading end-to-end fraud prevention across analytics and field investigations. As a Manager, Fraud Prevention & Investigations, you’ll translate senior fraud strategy into scalable operating plans, SOPs, and measurable execution—while advancing detection methods and overseeing complex investigations using digital and on-site evidence. This is a high-impact role with broad cross-functional visibility, shaping how we identify emerging threats, reduce losses, and improve detection precision. Our Fraud Prevention & Investigations team blends analytical detection with field-based investigation to identify, validate, and disrupt fraud patterns across operations. We operate with strong operational rigor—clear workflows, audit-ready documentation, and performance reporting—so we can scale consistently while staying aligned to policy, compliance, and risk-management goals. This role connects data signals to real-world findings, ensuring insights from investigations continuously improve detection methods, tooling, and program strategy.
Requirements
- Experience leading fraud prevention programs that combine analytics and investigations, including operationalization (SOPs, QA, metrics, reporting).
- Demonstrated ability to develop/validate fraud detection signals or models and reduce false positives through hypothesis testing.
- Hands-on investigation expertise using digital evidence (e.g., CCTV, device metadata, geolocation) and field findings.
- Knowledge of evidence handling, chain of custody, and working with Legal/Compliance and (as needed) law enforcement/regulators.
- Strong cross-functional execution skills translating risk requirements into scalable processes and tooling improvements.
- Option 1: Bachelor’s degree in criminal justice, business, information security, data analytics, or related area and 5 years’ experience in fraud investigations, fraud prevention, risk management, or compliance.
- Option 2: 7 years’ experience in fraud investigations, fraud prevention, risk management, compliance or related area.
- 2 years’ experience in a people leadership role, managing investigators, analysts, or operational specialists.
- Experience across data-driven fraud detection (for example, signal design, pattern analysis, model validation, or behavioral analytics), field-based investigations (on-site observation, evidence collection, case management), developing standard operating procedures, quality assurance frameworks, and operational standards for investigation or compliance programs.
Nice To Haves
- Background in eCommerce, retail, or high-scale consumer platforms with 10,000+ contractor or associate populations.
- Experience in gig economy, marketplace, or platform business models with driver/courier/contractor fraud-prevention programs.
- Experience with digital forensics tools, OSINT techniques, device analysis, or geolocation-based investigations.
- Professional certifications such as CFE (Certified Fraud Examiner), CAMS, or equivalent.
Responsibilities
- Build and maintain SOPs, workflows, QA frameworks, and reporting to ensure scalable, auditable fraud operations across analytics and field investigations.
- Monitor program health metrics, identify gaps, and drive continuous improvement through dashboards and performance measures.
- Lead detection method development (signal design, pattern analysis, validation) and identify emerging threats.
- Oversee deep-dive investigations using digital evidence and field activity; ensure chain-of-custody and audit-ready case files.
- Manage escalations and partner with Legal, Compliance, Product, Engineering, and Care Operations on fraud requirements and countermeasures.
Benefits
- competitive pay
- performance-based bonus awards
- medical, vision and dental coverage
- 401(k)
- stock purchase
- company-paid life insurance
- PTO (including sick leave)
- parental leave
- family care leave
- bereavement
- jury duty
- voting
- short-term and long-term disability
- company discounts
- Military Leave Pay
- adoption and surrogacy expense reimbursement
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
- annual or quarterly performance bonuses
- Stock
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What This Job Offers
Job Type
Full-time
Career Level
Manager
