Manager, Fraud Deterrence (Overnight Shift)

Scotiabank•Toronto, ON

8d•Onsite

About The Position

The Manager, Fraud Deterrence is responsible for the monitoring and reviewing of Bank records for suspicious or unusual activity in Canada. The Manager is also responsible for minimizing losses to the Bank resulting from fraudulent activity on the Bank’s non-card products. This is achieved by managing a team of Senior Fraud Analysts and Assistant Managers who use a variety of tools to identify and review suspected cheque fraud, kiting activities, suspected payment fraud and other fraudulent transactions.

Requirements

3 -5 years of bank experience within an operational or fraud specific role
Proficient with MS PowerPoint, MS Excel, MS Word is preferred
Fully bilingual in both English and French (oral and written) an asset.
Technological aptitude and the ability to quickly adapt to new systems and processes
Sound understanding of Retail, Small Business and Commercial Banking activity and practices.
Superior communication skills; verbal, written and electronic.
Thorough knowledge of the Bank’s delivery channels, products, benefits and services.
Strong analytical skills to make decisions or escalate losses
Ability to manage complex situations, especially with conflicting priorities, and continue to motivate the team during high pressure situations
Be forward thinking with processes and operational planning
Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner. This includes reporting that would be distributed to upper leadership

Responsibilities

Ensure that there is an effective program in place to detect and prevent fraud on non-card Bank products, to keep fraud losses at a minimum
Manage an effective program to identify and report potential fraudulent transactions
Ensure that service provided to internal Bank clients is of the highest quality, interactions with Bank clients are professional/courteous and strong relationships are maintained with internal and external business partners.
Build a high performance environment and implement a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Champion a high-performance environment and contributes to an inclusive work environment.
Champion change/be change resilient