Manager for Staffed Living Program

United Counseling Service of Bennington County Inc • Bennington, VT

10d

About The Position

Under the direction of the Assistant Director of Developmental Services (DS), the Program Manager is responsible for the oversight of the clients and effective operation of the Staffed Living program. This leadership role includes providing strategic guidance, mentorship, and support to Program Coordinators. The Program Manager oversees the day-to-day operations, including supervision of staff, coordination of client services, residential household management, and housing placements. They are responsible for ensuring that all services are delivered in compliance with applicable regulations, policies, and best practices. This position plays a key role in maintaining high standards of care and promoting the independence and well-being of all individuals served.

Requirements

• Bachelors Degree
• Two to four years of relevant management experience in a mental health setting or equivalent combination of related education, training and experience.
• Valid driver’s license and auto insurance.

Responsibilities

• Provides administrative supervision to Program Coordinators and is responsible for monitoring the quality and effectiveness of services delivered across programs.
• Ensures compliance with agency policies and procedures and is responsible for completing annual performance evaluations for supervised staff.
• Actively participates in the recruitment and interview process for new hires, in collaboration with Program Coordinators, and identifies training needs to support staff development.
• Responsible for coordinating and maintaining documentation related to staff training, and for delivering supervision through individual meetings, group sessions, and role modeling.
• Works closely with community members, service providers, and local landlords to address housing-related challenges for individuals served by the Developmental Services programs.
• Helps secure safe and appropriate housing for clients, supports client self-advocacy, and maintains consistent communication with guardians and other key stakeholders.
• Provides strategic guidance and implements positive intervention strategies to support clients during times of crisis or housing instability.
• Responsible for problem-solving in complex situations, developing creative and individualized solutions, and ensuring that clients have access to the resources and support necessary to maintain stable housing and well-being.
• Ensures that documentation meet compliance standards.
• Develops a tracking system to monitor the completion of required documentation and other organizational tools.
• Develops and implements effective tracking systems to monitor the timely completion of required documentation and utilizes organizational tools to support accuracy, consistency, and accountability across all reporting processes.
• Provides support to the Program Coordinators in the coordination of services as needed and delivers or facilitates staff training as requested and needed.
• Responsible for implementing required training programs and ensuring staff compliance with training requirements.
• Provides mediation and guidance to address staff concerns, resolving issues in collaboration with Program Coordinators to support a positive and effective work environment.
• Responsible for completing a variety of clinical and administrative documentation related to billing, management information, and clinical purposes.
• Prepares reports as requested and regularly reviews management, outcome, and waiver budgets, advising the Division Director on any necessary adjustments.
• Ensures that monthly summaries are submitted accurately and on time.
• Oversees the timely and accurate completion of documentation by program staff, as well as fulfilling all required daily, weekly, and monthly reporting responsibilities.
• Monitors client and program records to ensure all files are accurate, complete, and compliant with agency and regulatory standards.
• Participates in the Developmental Services (DS) Emergency On-Call System, providing after-hours support as needed to ensure continuity of care and crisis response.
• Other duties as assigned.

Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager