Manager for MRI Operations

Emory Healthcare•Tucker, GA

10h•$53 - $63•Onsite

About The Position

The Manager of Service Line Imaging Operations plays a critical role in ensuring high-quality, efficient imaging services across multiple locations and modalities (e.g., XR, US, CT, MR, NM, Breast Imaging, IR, vascular ultrasound, echocardiology). Reporting to the Director of Radiology Operations or the Director of Operations for the respective service line, this role provides operational leadership, staff oversight, and system-level coordination to deliver safe, compliant, and patient-centered imaging services.

Requirements

High school diploma or equivalent.
2 years minimum supervisory experience with at least 5 years in hospital imaging services OR bachelor's degree and three years business experience.
Basic Life Support (BLS).
Clinical background in radiology.
Strong leadership capabilities.
Experience in managing operations across complex healthcare environments.
Operational knowledge of imaging modalities and workflows.
Proven success in leading teams and improving performance.
Commitment to regulatory compliance, quality assurance, and patient-centered care.
Effective communication, collaboration, and problem-solving skills.

Nice To Haves

Bachelor's degree in related field.
7 years minimum experience with at least 5 years in a management position.

Responsibilities

Plan, organize, and manage daily operations across the assigned imaging modality and locations.
Oversee staff scheduling, work distribution, and patient flow to support consistent service delivery.
Identify and implement opportunities to improve workflow, efficiency, and patient experience.
Troubleshoot operational or technical issues and coordinate timely resolution to avoid disruptions.
Supervise modality staff including technologists, nurses, and support personnel.
Ensure proper staffing levels and manage team assignments across locations.
Conduct orientation for new hires and ensure they are trained to perform safely and competently.
Provide ongoing coaching, feedback, and performance evaluations to support staff growth.
Address performance or conduct issues in alignment with HR policies and department expectations.
Establish and maintain departmental policies, procedures, and protocols that meet regulatory standards.
Ensure continuous compliance with accreditation requirements from organizations such as TJC, ACR, or IAC.
Monitor safety protocols, infection control practices, and documentation compliance.
Lead quality assurance efforts and ensure consistency in imaging accuracy and patient care.
Track key performance indicators (KPIs) for productivity, quality, safety, and patient satisfaction.
Conduct routine performance reviews and identify improvement opportunities.
Develop and implement plans to address deficiencies or optimize services.
Use data and staff input to support ongoing improvement initiatives and sustain results.
Monitor use of equipment, supplies, and staff resources for cost-effectiveness.
Assist in annual budgeting and financial planning efforts.
Identify opportunities for cost savings without compromising quality or safety.
Support equipment maintenance, service contracts, and capital planning as needed.
Facilitate regular staff meetings and maintain open lines of communication across shifts and sites.
Collaborate with physicians, administrative leaders, and peer managers to align operational priorities.
Engage staff in shared decision-making and maintain a culture of teamwork.
Communicate policy updates, departmental goals, and organizational changes clearly and consistently.
Monitor and respond to patient satisfaction data and feedback.
Address patient concerns or complaints in a timely and empathetic manner.
Lead service initiatives to enhance patient comfort, education, and overall experience.
Promote a patient-centered culture focused on safety, courtesy, and quality.
Contribute to the creation and refinement of departmental procedures and operational standards.
Ensure policies reflect regulatory requirements, system-wide goals, and best practices.
Maintain documentation that supports consistency and compliance across all operational sites.
Participate in initiatives that align departmental policy with enterprise strategy.