Manager - Food Services

Shenandoah Medical Center•Shenandoah, IA

About The Position

This role is responsible for coordinating the operations within the Food Services Department to meet or exceed food service requirements. The Manager ensures adequate staffing, assigns tasks based on patient/resident needs and staff competency, and collaborates with other healthcare team members. Key responsibilities include problem-solving, decision-making, staff performance monitoring, managing daily operations, communicating and training on policies, and supervising employee relations to foster a positive work environment. The role also involves managing departmental financial operations, including budgeting and expense monitoring, and ensuring compliance with all state, federal, and life safety regulations.

Requirements

Competent staff availability to meet food service needs.
Knowledge of patient/resident needs and staff competency for assignments.
Effective communication with healthcare team members and other departments.
Adherence to policy and procedure for patient and staff safety.
Ability to maintain and report malfunctioning food service equipment.
Ability to keep management informed of food service and staff issues.
Participation in planning meetings.
Completion of reports/assessments as directed.
Problem-solving and decision-making skills within areas of accountability.
Ability to prioritize multiple unit activities in a changing environment.
Ability to keep patient/resident needs at the forefront when evaluating alternatives.
Good judgment for independent decisions.
Effective negotiation skills while maintaining positive relationships.
Ability to serve as a resource for staff in solving operations issues.
Effective listening and information processing skills.
Ability to promote trust through open and effective communication.
Ability to communicate organizational management decisions positively.
Recognition of impacts of decisions made.
Participation in quality and process improvement initiatives.
Data collection, coaching, education, and role modeling for staff performance improvement.
Ability to provide immediate feedback on performance issues.
Completion of performance appraisals.
Provision of department employee orientation.
Role modeling of positive professional characteristics.
Contribution to professional growth of colleagues.
Assistance with preparation for and participation in surveys and certifications.
Recognition, action, and timely reporting of deficiencies.
Effective and efficient management of department operations.
Problem-solving for day-to-day operations.
Development and documentation of department procedures.
Collaboration with other departments for services and resources.
Monitoring of workflow and departmental processes.
Setting and achieving department goals and objectives.
Communication and training of food service policies for Shenandoah Medical Center.
Familiarity with all personnel policies and informing staff of changes.
Monitoring accuracy and productivity with food service staff.
Knowledge of and ability to train on all food service equipment.
Knowledge of all safety equipment and devices, and ability to train staff on their use.
Ability to requisition and order supplies and equipment.
Responsibility for compliance with state, federal, and life safety regulations.
Effective supervision and performance of employee relations functions.
Development and support of activities promoting employee recognition and retention.
Effective communication and feedback to staff (e.g., department meetings, individual meetings, rounding).
Effective and timely addressing of employee issues and informing Senior Leader.
Communication with Senior Leader and HR regarding employee issues for guidance and liability reduction.
Enforcement and interpretation of policies and procedures.
Development of a qualified and productive workforce.
Thorough orientation of new employees to department and organizational operations.
Offering opportunities for continuing education for department staff.
Monitoring and verification of staff compliance with required licenses and certifications.
Assistance with managing departmental financial operations.
Maintenance, development, monitoring, and reporting of budgets, expenses, variances, and strategic planning.
Maintenance of accurate timekeeping records for department staff.
Negotiation with vendors and management for best value purchases.
Participation in annual budgeting planning process.

Responsibilities

Meets or exceeds food service requirements by coordinating the operations within the Food Services Department.
Ensures appropriate numbers of competent staff are available to meet food service needs.
Ensures food service assignments are based on patient/resident needs and staff competency.
Communicates with other healthcare team members and departments to meet food service requirements.
Monitors adherence to policy and procedure to ensure safety of patients and staff.
Assists in maintaining equipment for food services and reports malfunctioning equipment to appropriate personnel.
Keeps management informed of food service and staff issues.
Participates in planning meetings.
Completes reports/assessments as directed by Director/Registered Dietician.
Problem-solves and makes decisions within areas of accountability by using a well-defined approach to ensure effective and efficient patient care.
Prioritizes multiple unit activities in changing environment.
Keeps patient/resident needs in the forefront when evaluating alternatives.
Uses good judgment when making independent decisions.
Negotiates effectively while maintaining positive relationships.
Serves as a resource for staff in solving operations issues.
Listens effectively and processes key information.
Promotes trust with open and effective communication.
Communicates organizational management decisions in a positive manner.
Recognizes impacts of decisions made.
Participates in quality and process improvement initiatives for the department.
Monitors performance of department staff by data collection, coaching, education and role modeling at the direction of management to ensure ongoing performance improvement.
Provides immediate feedback to staff and management regarding performance issues.
Complete performance appraisals.
Provide department employee orientation.
Role models positive professional characteristics.
Contributes to professional growth of colleagues.
Assists in preparation and participate in surveys and certifications.
Recognizes, takes action and reports deficiencies in a timely manner.
Manages all aspects of department operations effectively and efficiently.
Manages day-to-day operations, which includes problem solving issues and ensuring effective processing.
Develops and documents department procedures to ensure consistent and accurate processing.
Works with other departments in providing services and resources.
Monitors workflow and departmental processes.
Sets and achieves department goals and objectives.
Responsible for communication and training of policies related to food services department for Shenandoah Medical Center.
Maintains familiarity with all personnel policies and keep staff informed of all changes in policy.
Works closely with food service staff in all areas to monitor accuracy and productivity.
Remains knowledgeable on how to operate all food service equipment and is able to train workers.
Remains up-to-date with all safety equipment and devices, and trains food service workers in the use of safety equipment.
Requisitions and orders supplies and equipment when needed.
Responsible for compliance of all state, federal and life safety regulations.
Supervises and performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.
Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc.
Addresses employee issues in an effective and timely manner and keeps Senior Leader informed.
Communicates with Senior Leader and HR regarding employee issues appropriately to obtain guidance and reduce potential organizational liability.
Enforces and interprets policies and procedures with employees, as necessary.
Develops a qualified and productive workforce.
Orients new employees in a thorough manner to department and organizational operations and procedures.
Offers opportunity for continuing education by sharing own knowledge, accessing internal opportunities, and considering external opportunities to support the continued development of department staff.
Monitors and verifies the compliance of staff in regards to maintaining required licenses and certifications, as applicable.
Assists with managing departmental financial operations.
Maintains, develops, monitors and reports budgets, expenses, variances and strategic planning for department.
Maintains timekeeping records and updates appropriately and accurately for department staff.
Works with vendors and management, as appropriate, to negotiate best value purchases.
Participates in annual budgeting planning process for areas of responsibility.
Performs other duties as assigned.