Manager, Food Safety Audit

Panera Bread•Newton, MA

35d•$92,055 - $110,466•Onsite

About The Position

The Manager, Food Safety Audit owns the end-to-end management, evolution, and operational effectiveness of Panera's FSA program within Operations Services. The role owns program content, updates, standards alignment, third-party administration, reporting, communication, and continuous improvement. The Manager cross-references FSA findings with BSR, Health Department, pest-activity, corrective-action, and other operational data to identify root causes and develop future solutions.

Requirements

Bachelor's degree or equivalent experience preferred.
3+ years of experience in restaurant operations, food safety, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.
Exceptional project planning, organization, prioritization, and follow-through.
Strong business acumen, analytical thinking, judgment, and creative problem-solving.
Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.
Excellent written, verbal, facilitation, and executive presentation skills.
Proficiency with Microsoft Office and project-management tools.
Ability to travel based on business needs.

Nice To Haves

Experience with multi-location programs and third-party providers preferred.

Responsibilities

Own day-to-day FSA strategy, administration, and performance.
Create, test, and maintain assessment questions, scoring, criticalities, guidance, and documentation.
Coordinate annual and cycle updates, cross-functional review, testing, approval, and implementation.
Ensure questions are measurable, operationally relevant, and aligned with approved food-safety standards.
Serve as day-to-day contact for the third party administering FSA visits.
Coordinate cycles, form deployment, system requirements, reporting, field communications, and calibration.
Monitor quality, consistency, timeliness, data accuracy, and vendor performance.
Support corrective actions, appeals, repeat visits, training visits, and applicable program processes.
Analyze FSA results with BSR, Health Department, pest activity, and corrective-action data.
Develop dashboards, scorecards, heat maps, and role-specific business reviews.
Participate in pest-service dispatch, tracking, escalation, and closure and connect repeat activity to relevant findings.
Lead root-cause analysis and convert findings into field actions and improvement opportunities.
Recommend improvements to standards, routines, training, tools, equipment, facilities, communications, or technology.
Support pilots and future solutions and measure sustained impact.
Develop guides, change summaries, FAQs, checklists, and readiness materials.