Manager, Financial Systems Support (hybrid)
About The Position
This is a full-time direct employment position with Vitaver Staffing Client. The role is hybrid, with a preference for Miami-based candidates who can be onsite four days per week. The company is one of the largest global vacation and cruise providers and a leader in cutting-edge technology. They offer a stable and growing environment with increasing revenue, a diverse multicultural team, and a fun, inclusive work environment. The position involves supporting global EBS environments and multi-currency financial setups, managing incidents, problems, and change requests, and leading a financial systems support team to ensure successful accounting period closures.
Requirements
- Availability to work 4 days per week at the Client’s site in Miami, FL (required)
- Experience with Oracle EBS R12.2 Financials in both Technical and Functional areas (7–10 years).
- Experience with Oracle EBS modules including GL, AP, AR, PO, FA, and CE (7–10 years). GL and AP required; PO preferred.
- Experience supporting global EBS environments and multi-currency financial setups.
- Experience with incident management and coordinating with third-party support providers (e.g., TCS) to meet SLAs.
- Experience with Problem Management and performing Root Cause Analysis (RCA) to address recurring issues.
- Experience with Change Request (CR) management, including impact analysis and presentation to Change Review Boards (CRB).
- Experience managing Oracle Service Requests (SRs) and escalating issues with Oracle management.
- Experience reviewing technical solutions and performing code reviews to ensure solution quality.
- Experience leading a financial systems support team and managing day-to-day operations for accounting period closures.
- Bachelor’s Degree in Computer Applications or a similar field.
Responsibilities
- Be able to remain in a stationary position at a desk and/or computer for extended periods of time.
- Oversee change requests daily, including review of implementations, impact analysis, and obtaining necessary board approvals.
- Communicate with brand representatives to prioritize incidents and highlight changes impacting multiple global brands.
- Manage and escalate Oracle Service Requests (SRs) to ensure timely responses for urgent technical issues.
- Identify recurring incidents through Root Cause Analysis and suggest proactive remediation to reduce future occurrences.
- Assist in the implementation and smooth transition of new financial functionalities or tools into the production support environment.
- Lead the Oracle Financials support team to ensure successful monthly and yearly accounting period closures.
Benefits
- Paid on a bi-weekly basis
- Prorated amount of PTO and Sick Time during the 1st year of employment
- 14 days of PTO annually after the 1st year
- 10 days of sick time annually after the 1st year
- Eight paid holidays & Floating Holiday annually
- Maternity Leave – Up to 10 Weeks Paid
- Parental/Adoption Leave – up to 4 weeks paid
- Health, dental, vision plans
- Expanded Employee Assistance Program (EAP) – 5 free counseling sessions per person, per year + unlimited 24/7 assistance
- Flexible spending account
- 401K retirement savings plan
- Employee Stock Purchase plan
- Short and long-term disability plan
- Cruise benefits
- Discount and complimentary memberships (various complimentary memberships, discount cards and passes: theme parks, various restaurants, wholesale clubs, car rental agencies and cell phone providers)
- Fitness center
- Child Development Center
- Café and coffee shop
- Learning Resource Center (LRC)
- Discounted dry-cleaning service
- Fuel service & car wash
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What This Job Offers
Job Type
Full-time
Career Level
Manager
