Manager, Financial & Payment Operations

Fresno Summit Advisors

14d•Hybrid

About The Position

Health Payment Systems, Inc. (HPS/PayMedix) is seeking a Manager, Financial Operations & Payments to lead the operational execution of its payments ecosystem across HPS, PayMedix, and TempoPay. This individual will be responsible for the day-to-day operational integrity of money movement, reconciliation, payment settlements, collections strategy, and financial workflows, while also contributing to the modernization and scaling of the payments infrastructure. This role is crucial for PayMedix's broader payments transformation initiative, focusing on consolidating vendors, modernizing workflows, enhancing reconciliation and settlement capabilities, and building a scalable operating foundation for national growth. While collaborating closely with the Finance team, this is not a traditional finance or accounting role. Instead, it focuses on the operational execution of the payments ecosystem, including payment operations, settlements, reconciliation workflows, collections operations, vendor management, and payment exception management, ensuring accuracy, efficiency, and scalability. The role involves cross-functional collaboration with Finance, Product, Engineering, Customer Operations, Compliance, and external payment partners to improve performance, automate processes, strengthen controls, and build scalable processes. The position reports directly to the COO and follows a hybrid work schedule of 2-3 days per week in the Milwaukee office, with remote options available for candidates outside of Wisconsin.

Requirements

7+ years of experience in payments operations, financial operations, fintech, banking, or payments infrastructure, with deep expertise in ACH, card payments, settlement, reconciliation, ledgering, end-to-end money movement, and transaction lifecycle management.
Proven experience owning and scaling payment operations, including reconciliation, payment exceptions, refunds, reversals, financial controls, operational risk management, and operational process improvements in high-volume environments.
Strong cross-functional leadership with experience partnering across Finance, Product, Engineering, Compliance, Customer Operations, and external payment vendors such as BPOs, processors, sponsor banks, and gateways.
Highly analytical and operationally driven, with a track record of improving payment accuracy, resolving reconciliation issues, developing KPIs and reporting, and building scalable, efficient payment operations.

Nice To Haves

Manages Complexity: Breaks down complex payment operations into scalable, efficient processes by simplifying workflows, prioritizing competing demands, and improving operational performance across the end-to-end payments lifecycle.
Balances Stakeholders: Builds strong cross-functional partnerships by aligning Finance, Product, Engineering, Compliance, Customer Operations, and external partners to drive informed decisions and successful operational outcomes.
Drives Results: Takes ownership of critical payment operations by delivering measurable improvements in reconciliation accuracy, operational efficiency, financial controls, and payment performance through disciplined execution and continuous improvement.

Responsibilities

Own the operational lifecycle of payment processing across HPS, PayMedix, and TempoPay, including payment execution, settlement activities, returns, exceptions, reconciliation workflows, operational reporting, and money movement, while improving scalability, automation, and operational controls.
Establish and own the collections operations strategy across PayMedix and TempoPay, including collection workflows, customer segmentation, escalation paths, vendor management, and performance metrics. Partner closely with the BPO team responsible for executing the collections strategy to drive operational excellence.
Own day-to-day operational relationships with payment processors, banks, collections vendors, and financial service partners by defining SLAs, measuring performance, resolving operational issues, and driving continuous improvement.
Develop operational reporting and dashboards that provide visibility into payment performance, reconciliation accuracy, collections effectiveness, and operational KPIs. Partner with Product, Engineering, Finance, Compliance, Customer Operations, and executive leadership to improve payment infrastructure, launch operational initiatives, support enterprise-wide modernization efforts, and ensure operation readiness for audits, compliance reviews and regulatory requirements.