Manager, Financial Operations

USAA•San Antonio, TX

2d•$77,120 - $147,390•Hybrid

About The Position

USAA is seeking a Manager, Financial Operations to develop and motivate staff responsible for activities related to financial operations and aligned with the attainment of department goals. This role provides financial operations knowledge in support of the team’s day-to-day activities and is accountable for the implementation of business plans in compliance with all prescribed policies, procedures, and regulations. The Manager will represent the department on initiatives and projects. This position is designated as a Sensitive Position, requiring a Mandatory Time-Away (MTA) of 10 consecutive business days each calendar year. The role offers a flexible work environment, requiring the individual to be in the office 4 days per week and is based in San Antonio, TX. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of financial services experience related to processing financial transactions.
2 years of direct team lead or management experience required.
Advanced knowledge in Microsoft Office applications and applicable systems such as payment processing systems, accounts payable/receivables processes or similar.
Previous experience in money movement transaction processing or Financial Institution regulatory compliance.
Proven ability to build effective cross-functional relationships with employees of various levels throughout the organization.

Nice To Haves

Experience managing Accounts Receivable teams.
Experience across incoming payments process for P&C and Life Insurance products.
Risk management and process optimization experience.
Knowledge of BASE, ALIP, HAL, Guidewire, SAP, FIS and STRIPE a plus.
Experience with automating manual processes.

Responsibilities

Manages staff responsible for processing financial transactions to include payments, transfers, and receivable transactions.
Ensures transactions are processed within the appropriate system in a compliant and timely manner.
Provides direction and assistance to staff in the fulfillment of financial operations ensuring all transactions are in adherence with Federal regulations, policies and procedures.
Assesses training requirements and determines individual training needs.
Maintains comprehensive knowledge of applicable systems utilized in daily functions and operations.
Advises staff on complex procedures and decisions.
Researches and resolves escalated issues for member accounts.
Partners with third-parties to inquire on information required for escalation resolution.
Monitors productivity through reporting.
Analyzes workflow and processes to identify and implement improvements to gain efficiency.
Coordinates the documentation review of all processes and procedures for the team to ensure up to date.
Makes recommendations to improve processes.
Represents and leads the department on various committees, projects, and initiatives providing the financial operations perspective.
Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes.
Develops staff to maximize resource productivity to ensure defined business goals and objectives are met.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.