Manager, Financial Crime Risk Investigation (2289)

TD•Toronto, ON

2d•CA$81,600 - CA$115,200•Hybrid

About The Position

This role involves leading a team of professionals and supervisors in the Financial Crime Risk Management department. The Manager will be responsible for achieving business and operational objectives, maintaining effective day-to-day operations, and delivering quality service and transaction processing. Key responsibilities include providing guidance, reviewing and assessing files, monitoring service and productivity, conducting investigations, preparing applicable documents, and collaborating with external organizations. The role also focuses on identifying and communicating procedural weaknesses, maintaining awareness of emerging trends, and representing the department on internal projects. Additionally, the Manager will contribute to the business plan, operationalize strategies, and ensure compliance with internal and external requirements. A strong emphasis is placed on maintaining a culture of risk management and control, aligning with the bank's risk appetite.

Requirements

Undergraduate degree or equivalent work experience
5+ years experience
Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
Integrates the broader organizational context into advice and solutions within own area
Understands the industry, competition and the factors that differentiate the organization
Applies best practices to implement process, product or service improvements
Acts as a subject matter expert within their own area of specialty or a resource for others
Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
Contributes to setting standards within area of expertise
Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
Impacts a range of functional programs and operations across own and related teams
Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels

Nice To Haves

Colleagues may spend more or less days in office as required by the business line.

Responsibilities

Lead a team of professionals and supervisors to achieve business/operational objectives, maintain effective day-to-day operations, and deliver quality service and transaction processing.
Provide guidance and direction to team members within own area of specialization.
Review and assess incoming files and allocate to appropriate Investigators/Investigative Specialists.
Monitor service, productivity, and assess efficiency levels within own function and implement continuous improvement.
Conduct investigations in the capacity of a working lead where cases have been specifically assigned, ensuring proper analysis and investigation standards are followed.
Prepare applicable documents based on criminal and/or non-criminal proceedings.
Collaborate with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary.
Ensure investigations are professionally conducted and completed in a timely manner.
Identify and communicate procedural weaknesses to businesses and ensure processes for remediation are in place, such as following up for corrective action where applicable.
Maintain strong awareness of emerging trends and investigative techniques for own area of specialty.
Represent the department on internal projects/committees for own specialized area as necessary.
Contribute to the development of the business plan, operationalize the plan, and deliver on assigned service/functionality.
Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale.
Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability.
Ensure programs, policies, and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities.
Proactively identify key business opportunities, research and recommend enhancements/modifications, and develop strategies to achieve recommendations.
Coordinate activities with partners across the organization, which may include HR, Technology, Finance, Risk Mgmt.
Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct.
Ensure appropriate reporting and escalation of issues based on risk profile.
Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Provide people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork, and handling any/all disciplinary actions, as required.
Set targets and objectives for the team, and deliver results.
Develop a team of professionals in all aspects of related competencies and act as a resource and mentor to others.
Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
Lead a high-performing team; provide on-going feedback and performance reviews, coach and develop employees, and ensure performance management activities are undertaken and completed for all employees.
Lead the process of setting performance objectives for the team; track, monitor, and effectively address and/or reward performance in a timely manner.
Manage employees in compliance with all human resources policies, procedures, and guidelines of conduct.
Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams.
Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives.
Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.