Manager, Finance & Strategy, Product Finance - Customer Support

DoorDash Canada•Toronto, ON

12d•Hybrid

About The Position

The Finance & Strategy team accelerates the growth of our business by implementing new opportunities and solutions, partnering with teams across the company to improve profitability, scalability, and defensibility. This role is expected to be hybrid at the Toronto office, with some time in-office and some time remote, reporting to a Senior Manager in the Finance & Strategy organization based in NYC. This impactful role drives finance business partnership and strategy at a hyper-growth company. The Finance Manager will enable Customer Support operations with efficient & cost-effective strategies to deliver a world-class customer experience. This involves partnering with cross-functional teams including Strategy & Operations, Analytics, Accounting, Product GMs, and Finance, covering a global customer support network leveraging AI-enabled technology solutions. The manager will develop and own financial models and proactively engage business partners to evaluate opportunities to improve the quality and cost of customer support. The role also involves building the team's strategy and ensuring efficient, data-driven decisions, becoming an expert in DoorDash business practices, and developing a thorough understanding of how all parts of the business fit together. A successful manager will make recommendations that cater to customers, merchants, and dashers, aligning with overall financial and business goals.

Requirements

6+ years of strategic finance, corporate finance, investment banking, or consulting experience in a high-growth technology sector
Ability to influence cross functional partners at all levels
Experience influencing financials for various teams and initiatives
Advanced Excel and financial modeling skills. Able to build robust financial models used by F&S teams throughout the company
Basic SQL proficiency (or strong willingness to learn)

Responsibilities

Help us deliver a world-class customer experience and improve platform retention
Analyze operational and financial data to identify cost drivers, efficiency opportunities, and emerging risks within the global support network
Build and own financial models to inform strategic decisions, resource allocation, and investment prioritization for customer support operations
Work with cross-functional partners to develop new processes and policies