Manager, Field Training

Zaxby's•Concord, NC

37d•$70,000 - $85,000

About The Position

The Zaxby's Support Center is looking for a Field Training Manager to join the Company Stores Operations team. The role of the Field Training Manager is to oversee, deliver, and implement training initiatives and programs for the Zax LLC restaurants. The Field Training Manager provides coaching and guidance to the Certified Training GMs, monitors MITs' training progress, and evaluates training effectiveness against performance standards. This role is a key advocate for Training and Development by representing the function as a training specialist. As an individual contributor, you will bring a willingness to roll up your sleeves as well as demonstrate the resourcefulness required to function well within a lean, fast-paced environment. As we continue to grow, our strategies have set us up for success to be the top offering in Chicken Fingerz, Boneless Wings and Zalads. We'd love to have you as part of our team! This position is field-based and will support the North Carolina markets. Requires up to 70% travel.

Requirements

Ability to identify, troubleshoot, and take corrective actions on the unit levels
Strong coaching and evaluation skills
Servant leadership skills, ability to influence others
Exceptional people skills, ability to collaborate with others, build trusting relationships, can work cross-departmentally at the Support Center
Initiative-taker, internally motivated and driven to succeed, accountable to high personal standards of conduct and professionalism
Ability to function as a change agent and facilitate and support change initiatives to help meet organizational goals
Effectively and professionally communicates (written and verbal)
Strong facilitation, presentation skill, and public speaking skills; proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact
Demonstration of a disciplined approach to planning and prioritizing short and long-term objectives and will be skilled at filtering and disseminating best practice
Bachelor's degree in hospitality, restaurant management, business administration or related field; OR equivalent combination of education and experience
5+ years of restaurant unit or multi-unit management experience, leadership experience, and experience training and developing individuals and teams

Responsibilities

Administer Zax Training Programs
Partner with District Manager and Regional to identify, select, on-board, and certify new training facilities via the certification process
Ensure Certified Training Facilities (CTF) provide an optimal learning environment and adhere to training program standards as documented by ZFL
Establish training goals for CTFs in partnership with DM and RM
On-board, train, and certify the Certified Training GM with the DM and Certified Training Facility
Clearly communicate objectives, and training initiatives with CTGMs to meet company goals
Follow up with Certified Training GM monthly (physically and/ or virtually) to be in contact and discuss MIT progress, training needs, and company implementations
Validate General Manager of Training Certifications
Support Hub Trainings for company-owned restaurants
Assess and re-shape curriculum and content for training program as needed, including the certification of the CTGM
Support new store openings for company-owned restaurants with training, coaching, and providing feedback to store-level staff and DM
Conducts ServSafe Training and Certification classes as needed
Monitor MIT progress to meet training milestones, timelines, and goals by executing touchpoints with all MITs during each phase of Training, combination of phone calls, emails, and face-to-face interactions to gauge performance
Visit MIT's a minimum of 3-4 visits during the MIT training weeks to evaluate and support training progress as well as provide post-training support
Monitor performance outcomes of the CTGM and CTF and ensure key performance indicators are achieved
Coach CTGM to improve performance and ensure CTF standards are being met
Conduct and document CTF visit to evaluate operational effectiveness and MIT requirements, including bi-annual audits