Field Training Manager

Subway Ip•Miami, FL

52d

About The Position

The Field Training Manager is responsible for designing, delivering, and improving large-scale training programs for Subway franchisees, restaurant teams, restaurant managers, and Subway Corporate Operations team members across North America. This includes onboarding new franchisees, supporting ongoing development, and driving operational excellence through both in-person and virtual training formats. Key focus areas include certification programs, restaurant management training, new product launches, and performance improvement initiatives aligned with business goals.

Requirements

Bachelors Preferred in Business or related. High School Diploma and equivalent experience.
2 to 6 Years of Experience: Training Facilitation / Field Training / Restaurant Operations
Travel: 80%
Ability to facilitate engaging, hands-on training sessions in a fast-paced restaurant environment.
Strong knowledge of restaurant operations, preferably within the QSR (Quick Service Restaurant) industry; Subway experience highly preferred.
Excellent communication, presentation, and interpersonal skills, with the ability to connect with diverse audiences.
Strong organizational and time management skills, with the ability to manage multiple training programs across locations.
Ability to analyze performance gaps and adapt training approaches to drive franchisee success and business outcomes.
Ability to learn and effectively maintain technical systems, i.e. Registration Pipeline, Learning Management Systems (LMS), University of Subway, Video Conference, to manage and deliver training content, etc.

Responsibilities

Execute the Franchisee Training Program: Deliver and facilitate the approved Subway Franchisee Training Program for North America, serving as the hands-on, in-restaurant trainer and subject matter expert on all things Subway operations. Ensure new franchisees gain the knowledge, skills, and confidence needed to operate in compliance with brand standards and achieve operational excellence. Maintains portfolio of Certified Training Restaurants.
Execute On-Going Training Programs & Facilitate High-Impact Workshops: Plan, coordinate, and expertly facilitate dynamic training experiences for new and existing Subway franchisees, with a strong focus on the Miami Graduation Experience. Lead engaging, interactive workshops that build confidence and capability in core areas such as leadership development, operational execution, and strategies to improve restaurant profitability. Deliver sessions that not only reinforce brand standards but also create an energizing, memorable learning environment where franchisees practice real-world skills, participate in guided discussions, role-plays, and scenario-based activities, and leave feeling fully prepared, inspired, and connected to the Subway brand.
Enhance and Maintain Training Resources and Materials: Collaborate with the training team to develop, update, and refine instructional content, job aids, and learning materials that support Subway's training programs. Maintain and manage content within the brand s Learning Management System, University of Subway, ensuring all resources are aligned with current brand standards, operational procedures, and adult learning best practices.
Support New Product Launch Training: Lead the training strategy and execution for new product launches across the Subway system. Collaborate with cross-functional teams to ensure training content is clear, operationally sound, and delivered effectively to franchisees and restaurant teams. Equip teams with the knowledge and tools needed to confidently implement new products in line with brand standards and guest expectations.
Training Subway Corporate Operations Team Members: Lead the design, delivery, and continuous improvement of training for Subway Corporate Operations team members. Partner closely with cross-functional stakeholders to ensure content is aligned with operational priorities, brand standards, and field execution needs. Equip team members with the knowledge, skills, and tools required to effectively support restaurants, drive operational excellence, and uphold a consistent Subway experience across all markets.