Manager, Field Services

Aecon • Mississauga, ON

5d • CA$70,000 - CA$80,000 • Hybrid

About The Position

As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build, connect, power, and strengthen our communities.

At Aecon, you can count on:

Safety Always. Our number one core value. If we can’t do it safely, we don’t do it at all.
Integrity. We lead by example, with humility and courage.
Accountability. We’re passionate about delivering on our commitments.
Inclusion. We provide equitable opportunities for everyone.

We lead the infrastructure industry with purpose, and our people are at the heart of everything we do. So, we invest in our people, just like they invest in us!

At Aecon we:

Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
Believe in helping you build your career through our Aecon University and Leadership Programs.
Are committed to supporting and investing in inclusive work environments, through initiatives like Equity, Diversity & Inclusion training, our Aecon Women in Trades and Aecon Diversity in Trades programs, and our Employee Resource Groups (ERGs) to ensure we are building inclusion into every aspect of our culture at Aecon.
Are a leader in sustainable construction. With a strong commitment to operating responsibly by minimizing our impact on the environment and surrounding communities.

Our business success relies on strong execution and continuous improvement – driven by the diversity, expertise and teamwork of our people. We’re always searching the globe for innovative, collaborative minds to join our best-in-class Aecon community!

Field Services Manager

What is the Opportunity?
Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.
Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.

Reporting to the Operations General Manager, the Field Services Manager will be responsible for the operational and safety performance of designated regions, with a goal of achieving best in class customer service and quality.

Requirements

• Strong communication and interpersonal skills with the ability to influence, negotiate, and build strong relationships.
• Demonstrated experience managing quality, safety, and performance across multiple partner groups.
• Strong customer‑service mindset with well‑developed problem‑solving abilities.
• Proven ability to manage multiple priorities independently in a fast‑paced environment.
• Ability to travel within Ontario as needed.
• Strong committment to inclusion and diversity.
• Excellent customer service skills, a passion for problem ownership, and a customer-first attitude.
• Proven experience in priority setting, multitasking, and working with minimal direct supervision.

Responsibilities

• Provide leadership, support and co-ordination to all our partner teams based in Mississauga and across the surrounding Ontario region.
• Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring strong client alignment, proactive communication, and a consistently high level of service delivery. The role will manage the link between our partner workforce and ATSI.
• Build and maintain trusted partnerships with stakeholders, clients, and customers.
• Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
• Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities
• Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
• Lead safety compliance for partner operations, including field safety audits, hazard assessments, and adherence to Aecon’s HSE requirements.
• Promote an inclusive and collaborative work culture across all partner organizations.
• Support partner leadership teams in coaching technicians on effective product‑recommendation practices.
• Ensure partner teams receive the tools, training, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
• Review sales results with partner leaders to identify trends, gaps, and opportunities for improvement in attach and conversion rates.
• Work with ATSI and the client to ensure consistent communication, alignment, and execution of sales initiatives across Ontario.

Benefits

• Support for mental, emotional, and physical well-being for employees and their families.
• Career development through Aecon University and Leadership Programs.
• Commitment to supporting and investing in inclusive work environments.
• Initiatives like Equity, Diversity & Inclusion training, Aecon Women in Trades and Aecon Diversity in Trades programs, and Employee Resource Groups (ERGs).
• Leadership in sustainable construction with a commitment to operating responsibly.
• Accommodations provided upon request throughout the interview and hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed