Manager, Field Reimbursement Services
About The Position
The Manager, Field Reimbursement Services leads a team of field-based reimbursement managers and oversees daily operations of a field reimbursement program McKesson operates for a pharmaceutical manufacturer client. The manager hires, develops, coaches, evaluates, builds team culture, and leads the reimbursement team so it can support specialty physician offices and the manufacturer client. The role also oversees staffing, profitability, operating procedures, process design and implementation, and process improvements. It monitors client service-level agreements (SLAs) and makes staffing or process changes when needed to meet them. The role supervises a nationwide team of remote-based direct reports, including monitoring activity and performance, providing development, and traveling for in-person training and ride-alongs. It works regularly with the client’s organization, particularly its Head of Reimbursement Operations, and serves as a McKesson liaison to Client Services, Information Systems, Business Analysts, Quality Assurance, and Training. The manager oversees field operations, client delivery, contractual and privacy/compliance obligations, reporting, and strategic initiatives. The role provides proactive consultative services on process improvement and revenue-generating or cost-saving opportunities, participates in Quarterly Business Reviews, and supports team members’ career development through training and other educational opportunities. The position is remote/work from home and requires travel of 60–80% (three to four days per week) by automobile or plane.
Requirements
- At least 6 years of reimbursement experience.
- At least 2 years of supervisory experience.
- A four-year degree in a related field or equivalent experience.
- Ability to travel 60–80% (three to four days per week) by automobile or plane.
- Valid driver’s license and clean driving record/MVR.
- Collaborative, customer-focused approach and ability to create visible value for clients and within the organization.
- Ability to develop strong team relationships and unite individuals around team goals.
- Proven ability to manage multiple projects toward effective solutions within budgets and timelines.
- Detailed understanding of and experience with process documentation and improvement.
- Experience with Microsoft Office Suite.
- Excellent verbal and written communication skills.
Nice To Haves
- Experience supporting a Field Reimbursement Team.
- Experience managing a field-based team, preferably a field-based reimbursement team.
- Proven account or client management experience, preferably in pharmacy or healthcare.
- Experience communicating directly with pharmaceutical clients or stakeholders.
Responsibilities
- Lead field-based reimbursement specialists who provide in-office reimbursement and patient support services in assigned territories, and handle associated administrative, training, and performance-management duties.
- Hold weekly one-to-one meetings with field reimbursement managers (FRMs), weekly FRM team meetings, monthly check-ins, quarterly performance surveys, and monthly quality assurance audits of FRM activity.
- Establish effective communication and partnership between the field team and home-office counterparts, including weekly meetings with the client and operations team.
- Disseminate client direction across the remote team and lead regular team teleconferences and quarterly ride-alongs for training and development.
- Identify and execute field operations projects and efficiencies that enhance the Field Reimbursement Program.
- Ensure service-level agreements and other contractual commitments are met, and ensure team adherence to applicable privacy and compliance obligations.
- Monitor activity in FRM SFDC to assess adherence and SLA performance.
- Work with the client’s Head of Reimbursement Operations to execute strategic initiatives; oversee day-to-day team activities and report results to McKesson Client Services and key client contacts.
- Partner with the Senior Manager to establish and produce monthly and quarterly reports for the client.
- Manage client expectations and provide proactive consultation on process improvements, revenue-generating opportunities, and cost savings.
- Prepare for and participate in Quarterly Business Reviews covering business status and opportunities for enhancement, growth, and efficiency.
- Partner with FRMs to establish at least two development opportunities for each team member and provide ongoing role-related training and education.
Benefits
- Competitive compensation package.
- An annual bonus or long-term incentive opportunities may be offered.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
