Manager, Field Operations, Firehouse Subs, LAC

Restaurant Brands International • Miami, FL

1d • Onsite

About The Position

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. At Restaurant Brands International (RBI), we are a growth company with ambitious goals. We know that achieving our vision depends on having the right talent on our side. The Area Franchise Lead, Tim Hortons LAC is a critical role responsible for supporting and developing successful business strategies for Tim Hortons in Latin America & the Caribbean. This role provides the opportunity to shape new market entries, optimize franchisee performance, and support operational excellence across multiple markets. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week.

Requirements

• Bachelor’s degree in Business, Finance, Engineering, or a related field.
• More than 5 years of relevant professional experience.
• Preferred background in Business, Consultancy, Operations, Supply Chain, or Finance.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Fluency in English and Spanish is required
• Strong interpersonal skills and ability to work under pressure and tight timelines.
• Experience working with cross-functional teams and high-level stakeholders is preferred.
• Analytical Thinking: Evaluates complex relationships to propose logical and impactful solutions.
• Business Acumen: Applies business management techniques and market knowledge to influence performance.
• Communication: Confidently shares tactical information across functions and adapts based on audience needs.
• Relationship Building: Establishes and maintains strong internal and external partnerships.
• Problem Solving: Recommends and executes changes to improve operational and organizational performance.
• Project Management: Develops and manages timelines, ensuring appropriate resource allocation and follow-through.
• Coaching & Development: Provides feedback and development support to peers and franchisees.
• Innovation & Process Improvement: Continuously reevaluates current processes to identify efficiency opportunities.
• Leadership by Influence: Drives alignment and results across cross-functional teams and franchise partners without direct authority, building credibility and motivating stakeholders toward shared objectives.

Nice To Haves

• Master of Business Administration (MBA) is a plus.
• additional languages (e.g., Portuguese) are a plus.

Responsibilities

• Manages Franchisee Relationships.
• Acts as the main point of contact for brand initiatives that impact franchisees and restaurants.
• Supports franchisees across multiple functions, including development, finance, operations, marketing, and franchising.
• Liaises between corporate and franchise partners to ensure alignment and effective communication.
• Optimizes franchise business performance to drive long-term growth and increase franchisee value.
• Identifies and develops opportunities for franchisee expansion and new business development.
• Leads and Manages planning and execution for New Market/Country Entry projects across Latin America & the Caribbean.
• Develops strategic proposals for growth and evaluates opportunities in complementary markets.
• Oversees project timelines and coordinates cross-functional actions required for market openings.
• Collaborates with various departments including Finance, Operations, Procurement, and Supply Chain.
• Improves Restaurant Operations
• Identifies root causes of operational challenges across franchise organizations.
• Implements improvements through business reviews, action plans, and regular performance check-ins.
• Coaches franchisees to enhance guest satisfaction, service speed, and profitability.
• Supports operational excellence through tools and tactics designed to increase sales and maintain high standards.
• Leads multi-functional business review presentations for RBI International leadership team.

Benefits

• Benefits at all of our global offices are focused on physical, mental and financial wellness.
• We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager