Manager, Field Operations

FIRSTLIGHT • Allentown, PA

7h • Onsite

About The Position

The Manager, Field Operations provides leadership, direction, and oversight for Field Operations teams responsible for the deployment, maintenance, and repair of FirstLight’s backbone network infrastructure and enterprise services. This role is accountable for the successful delivery, performance, and reliability of critical network components, including fiber backbone systems, cell tower backhaul for mobile carriers, and end‑to‑end enterprise service installations across diverse customer environments.

The Manager, Field Operations partners closely with Provisioning, Core Network Engineering, IP Engineering, and other internal stakeholders to support service delivery initiatives, network augments, and new network buildouts. This role ensures teams follow established standards and best practices for central office installations, power and grounding, fiber optic splicing, and optical transport systems.

The role provides technical leadership and escalation support, ensuring teams are proficient in the use of advanced testing and diagnostic equipment, including OTDRs, fiber characterization and inspection tools, RFC circuit testing, Ethernet, TDM, and network power systems. The Manager ensures work quality, safety compliance, and effective resolution of complex service and network issues while maintaining high levels of customer satisfaction.

The Manager ensures facility audits, access procedures, floor plans, rack diagrams, and documentation are accurate, current, and audit‑ready.

This role manages staff scheduling, workload prioritization, performance management, coaching, and development of Field Operations personnel. The Manager also participates in a 24/7 on‑call rotation and serves as Essential Personnel during emergency and disaster recovery events, providing leadership, coordination, and clear communication during critical incidents.

Requirements

• Proven leadership and management experience overseeing field‑based technical teams
• Strong understanding of structured cabling systems, fiber and copper standards, and industry best practices
• Advanced knowledge of telecommunications testing, diagnostics, and troubleshooting methodologies
• Experience supporting network node commissioning and large‑scale service deployments
• Solid understanding of AC/DC power systems and facility infrastructure operations
• Working knowledge of IP networking concepts and troubleshooting
• Working knowledge of DWDM, CWDM and Sonet concepts and troubleshooting
• Ability to review and validate MOPs, site surveys, circuit documentation, and network diagrams
• Strong organizational, time‑management, communication, and customer service skills
• Proficiency with Microsoft Word, Excel, Outlook, and SharePoint for reporting and documentation
• Strong geographic and operational awareness of assigned territory
• Commitment to continuous improvement, safety, and professional development
• High School Diploma or GED required
• Typically 5+ years of progressive experience in telecommunications field operations, with prior supervisory or leadership responsibility, or an equivalent combination of education and experience
• Valid driver’s license with a strong driving record
• Familiarity with OSHA standards and safety compliance
• Ability to obtain and maintain carrier access credentials
• Ability to pass required drug screening and background checks

Nice To Haves

• additional technical or leadership education preferred

Responsibilities

• Provide leadership, direction, and oversight for Field Operations teams responsible for the deployment, maintenance, and repair of FirstLight’s backbone network infrastructure and enterprise services.
• Ensure successful delivery, performance, and reliability of critical network components, including fiber backbone systems, cell tower backhaul for mobile carriers, and end‑to‑end enterprise service installations.
• Partner with Provisioning, Core Network Engineering, IP Engineering, and other internal stakeholders to support service delivery initiatives, network augments, and new network buildouts.
• Ensure teams follow established standards and best practices for central office installations, power and grounding, fiber optic splicing, and optical transport systems.
• Provide technical leadership and escalation support, ensuring teams are proficient in the use of advanced testing and diagnostic equipment.
• Ensure work quality, safety compliance, and effective resolution of complex service and network issues while maintaining high levels of customer satisfaction.
• Ensure facility audits, access procedures, floor plans, rack diagrams, and documentation are accurate, current, and audit‑ready.
• Manage staff scheduling, workload prioritization, performance management, coaching, and development of Field Operations personnel.
• Participate in a 24/7 on‑call rotation and serve as Essential Personnel during emergency and disaster recovery events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees