Water Operations - Manager, Field Operations

Pittsburgh Water•Pittsburgh, PA

2d•Hybrid

About The Position

Under the supervision of the Senior Manager of Field Operations, the Manager, Field Operations is responsible for the daily supervision, management, and quality of work for field service crews, consultants and contractors as assigned. The incumbent will oversee operations and maintenance and maintain system assets such as meters, valves, hydrants, and pipes so that the system is sound and delivers quality water to the residents of Pittsburgh, ensuring customer connections and resolving customer complaints.

Requirements

Considerable knowledge of the safety hazards and precautions of the work environment and equipment
Considerable knowledge of plumbing, leak repair, meter installations, and water taps: concrete work and basic construction techniques
Strong management skills (planning, organizing, analysis, problem solving, team working, employee development) ensuring proper operations integrity (quality, environment, reliability, health, safety, security, etc.)
Knowledge of regulated water operations well as applicable regulations, requirements, and trends that affect the water business
Ability to read and use blueprints and plans necessary for job completion; to make mathematical computations; to make field sketches identifying problems encountered; and maintenance of plumbing systems
Proven ability to demonstrate excellent oral and written communication skills and strong interpersonal skills
Knowledge of Allegheny County plumbing codes
Ability to manage operating budgets and capital improvement projects
Proven ability to establish and maintain effective working relationships with all departments, associates, outside agencies and the general public
Work independently, use time wisely, and complete assignments in a timely manner as well as take both verbal and written directions
Proven ability to make decisions based on sound business judgements, and to set challenging yet realistic targets for the department
Skilled in a variety of technology and media platforms with proficiency in Microsoft Office products
Bachelor’s Degree or an Associate Degree in a related field.
Five (5) years of experience with Plumbing, Construction, Main and Service Line Repair/Replacement Projects, or related.
One to two years of people management or crew supervisor/lead experience.
Applicant must present a current, valid Class C (Class 1) Motor Vehicle Operator’s License at the time of application or prior to appointment. A valid driver’s license must be maintained throughout employment.
Applicant must have permanent residency within one of the following Pennsylvania counties at the time of appointment and remain a resident within one of the noted counties throughout employment with Pittsburgh Water: Allegheny, Armstrong, Beaver, Butler, Fayette, Greene, Lawrence, Indiana, Washington, or Westmoreland.

Nice To Haves

Pennsylvania Class E Water Distribution certification preferred.

Responsibilities

Manage area of responsibility in strict accordance with applicable laws, regulations, and established policies including compliance with union agreements
Plan, schedule, assign and monitor job assignments and job procedures for assigned work crews
Conduct inspections of work in progress and monitor completed work to ensure quality
Supervise and direct field crews to meet department production goals in the assigned area of distribution system maintenance and repair
Support and monitor Key Performance Indicator (KPI) goals for designated crews
Ensure productivity levels meet KPI goals
Direct investigations and resolutions for customer complaint and system problems
Manage contracts for repairs or replacements as needed to supplement utility crews
Recommend and implement approved disciplinary and/or corrective actions as appropriate
Provide training and/or technical assistance as requested or required
Maintain records and submit accurate reports, such as materials used on the job and progress reports
Input and monitor accurate, proper record keeping in the computerized maintenance management systems (CMMS) system
Ensure that operational integrity is maintained, including regulatory compliance with the appropriate environmental, health, and safety regulations
Respond on a 24 hour a day basis to emergencies
Assist in preparation of operating and capital budgets, monitoring progress of expenses
Ensure the safety of all operations; Conduct safety meetings, inspections and provide documentation related to all safety issues
Supervise, evaluate, coach, mentor, train, discipline and motivate staff and contractors
Approve timecards, overtime and benefit usage requests, ensuring accuracy
Performs other related tasks as assigned or required