Manager, Field Communications

The Aspen Group•Chicago, IL

About The Position

The Aspen Group (TAG) is a leading retail healthcare business support organization in the U.S., supporting thousands of healthcare professionals and team members across various categories like dental care, urgent care, medical aesthetics, and animal health. TAG partners with independent practice owners and clinicians to improve healthcare. They provide centralized business support services for brands such as Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. At Aspen Dental, the team member experience is prioritized, with effective internal communications being crucial. As TAG undergoes transformation, they are seeking a Manager, Field Communications to partner with Operations and Sales teams. This role will translate business priorities into clear, actionable communications for front office and field teams, explaining changes, their importance, and execution methods. The Manager will collaborate with functional leaders, develop communication plans, and ensure consistent execution in a distributed, multi-site environment. This role is key to supporting field performance and change adoption.

Requirements

7–10 years of experience in internal communications, corporate communications, or a related field, with significant experience supporting operational or field-based teams.
Bachelor’s degree in communications, public relations, journalism, English, or a related field; equivalent experience considered.
Demonstrated strategic thinking skills, with the ability to connect business objectives to communication strategies and plans.
Proven experience developing and building comprehensive communications plans that drive clarity, alignment, and execution.
Experience with speechwriting and executive communications, including messaging for senior leaders.
Demonstrated experience developing and delivering clear, practical communications that support operational execution and change adoption.
Experience partnering closely with Operations, Clinical, Sales, or Field Leadership teams in complex, distributed organizations.
Strong change-management mindset, with the ability to anticipate communication needs and guide leaders through transitions.
Experience working with SharePoint or similar intranet/content management platforms.
Ability to manage multiple, concurrent initiatives and prioritize effectively in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills, with strong attention to detail.
Strong project management skills and ability to drive work forward independently.
Comfort working with ambiguity and evolving priorities.

Nice To Haves

Experience communicating with frontline or clinical audiences preferred.
Experience with basic video editing and design tools (e.g., Canva) is a plus.
Experience in healthcare or multi-location organizations a plus.

Responsibilities

Serve as the primary internal communications business partner for the Operations, Field Leadership, and Sales teams, developing a deep understanding of their goals, initiatives, and challenges.
Develop and execute office- and field-facing communication strategies, including comprehensive communications plans, change management plans, rollout communications, and ongoing operational messaging around core BAU topics and drivers, in partnership with various organizational stakeholders.
Support speechwriting and executive messaging for field and operational leaders, ensuring clarity, consistency, and alignment with business priorities.
Partner closely with field and functional leaders to ensure communications are timely, accurate, actionable, and aligned with how offices operate day to day.
Lead communications support for high-impact operational initiatives, including updates, process changes, performance programs, and field enablement efforts.
Manage high-volume communications channels and recurring communication cadences to ensure consistency and clarity across locations.
Oversee and optimize internal platforms such as SharePoint and other communication tools to ensure effective content organization, accessibility, and engagement.
Provide guidance and counsel to functional leaders on communication approach, timing, messaging, and audience engagement to support adoption and reduce confusion or rework.
Collaborate with COE leaders to ensure corporate initiatives are aligned with field and office realities.
Support crisis and time-sensitive communications affecting field operations, partnering with leadership to ensure coordinated response.
Track feedback and engagement signals from the field and incorporate insights into future communication planning.
Contribute to continuous improvement of internal communications processes, tools, templates, and governance.