MANAGER, FIDELITY AND OPERATIONS

The GEO Group•Boca Raton, FL

4d•Onsite

About The Position

The Manager, Fidelity and Operations supports the GEO Care mission: to be the leading provider of innovative, outcome-based, rehabilitative and technology-enabled services. This position is responsible for overseeing the development of outcomes reports and ensuring that programs adhere to evidence-based principles. The position is also responsible for continuous program innovation to meet the evolving needs of our customer base and working in conjunction with Area Managers to implement operational service delivery across the division. GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes. We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things. Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Requirements

Bachelor’s degree required in social welfare or related field.
Five (5) years of experience in the development, operation and/or implementation of community-based programs.
Extensive knowledge of reentry programming and evidence-based program research.
Demonstrated experience in programming and project development.
Demonstrated experience with leading and developing staff.
Must have the necessary drive and ability to lead change to implement initiatives.
Excellent written, verbal and interpersonal skills with all levels of employees.
Demonstrated ability to build strong relationships with key business leaders and management, including Area Managers and key corporate support functions.
Proven ability to manage multiple priorities while delivering high-quality results.
40% travel required with some work on weekends or evenings required.
Strong analytical and collaborative skills, business planning and project management skills.
Ability to travel with occasional overnight stays.
Ability to work with computers and the necessary software typical to this field.

Nice To Haves

Master’s degree /or Ph.D. preferred.
Knowledge of, or experience in, all positions within a non-residential center preferred.

Responsibilities

Overseeing the development of outcomes reports and ensuring that programs adhere to evidence-based principles.
Continuous program innovation to meet the evolving needs of our customer base.
Working in conjunction with Area Managers to implement operational service delivery across the division.
Program innovations and leading the program design efforts based on customer and market feedback.
Ensuring outcome reports are developed for each operation based on customer-defined performance measures and organizational goals.
Collaborating with Research and Training teams to analyze outcomes data and identify opportunities for program improvement.
Supporting Area Managers and Program Managers in the implementation and operation of programs that adhere to evidence-based practices (EBP).
Monitoring programmatic systems, policies, and procedures to ensure operational effectiveness and continuous quality improvement.
Working in conjunction with Area Managers to implement operational service delivery and documentation functions across assigned states or regions.
Driving continuous improvement in customer service, program performance, and participant outcomes.
Monitoring and analyzing Youth Key Performance Indicators (KPIs) to support program effectiveness and reporting.
Facilitating and participating in youth-focused calls and meetings to promote program consistency and quality.
Coordinating and supporting Compliance and Fidelity to ensure adherence to organizational standards.
Collaborating with implementation teams on new contract startup activities, including software configuration and deployment.
Supporting specialized initiatives in collaboration with internal and external stakeholders.
Supporting Proposal team with program narratives for proposal development.
Conducting and distributing literature reviews to support evidence-based program development and innovation.
Managing and completing special projects assigned by the Vice President of Non-Residential Centers.
Performing other duties as assigned.