Manager, Facility Maintenance - Bojangles Entertainment Complex

CRVA•Charlotte, NC

4d•Onsite

About The Position

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers. The Manager of Facility Maintenance is responsible for ensuring Bojangles Entertainment Complex (Bojangles Coliseum, Ovens Auditorium and The Link) is always in a state of readiness. This role will direct all building maintenance, event, and system operations in areas such as plumbing, electrical, utility, escalators/elevators, HVAC, event power, maintenance work order management, and emergency response (flood, power outages, fire systems, etc.). Under the general supervision of the Senior Manager, Facilities Maintenance, this position will supervise, prepare and maintain the facilities ice rink. The position is responsible for supervising and performing maintenance duties as required to meet or exceed ice quality standards set by the AHL/NHL.

Requirements

Good interpersonal & communication skills; able to communicate internally and externally at all levels of the organization.
Experience in managing departmental budget and monitoring expenditures.
Cross functional team experience
Background in mechanical systems, electrical systems, troubleshooting as well as broad understanding of Facility Maintenance concepts.
Ability to interpret documents such as safety rules, operation and maintenance instruction, and procedure manuals.
Skills include but are not limited to: Problem Solving/Analysis, Technical Capacity, Project Management, Communication Proficiency and Organizational Skills.
Ability to take initiative and work independently
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic environment
Excellent verbal, written, and interpersonal communication skills
Ability to handle confidential material in a professional manner
Strong attention to detail and a sharp focus on eliminating errors
Demonstrated proficiency in Microsoft Office (Excel, Word and PowerPoint)
High School Diploma (H. S.) and two to three years of specialized schooling; and five to six years related experience in a leadership role and/or training; or equivalent combination of education and experience (required).
Minimum 2 years maintenance experience including HVAC, Electrical and Plumbing.
Minimum 2 years ice maintenance experience.

Nice To Haves

College/University diploma in a technical field, bachelor’s degree is preferred.
CIT preferred

Responsibilities

Operates, identifies and prioritizes all plant and system repairs.
Oversight of the Facility Maintenance Team for all maintenance and event related activities.
Assists the Senior Manager, Facility Maintenance with onsite support to include quality assurances of work performed and job completion as noted in contracts.
Provides direction to Facility Maintenance Technicians by assigning duties determined by work orders or special projects.
Responsible for the overall workflow of project assignments to ensure quality control and effectiveness of the Facility Maintenance Team.
Reviews and manages facility work order system through daily review of assignments and job completion timelines, addressing deficiencies in a timely manner
Leads quality assurance program for daily proactive building maintenance and upkeep.
Places strong emphasis on safety within the entire department daily.
Assist Senior Manager Facility Maintenance with getting quotes that inform normal and extraordinary budgets for Capital Projects.
Possesses familiarity and a working knowledge of all support operational systems in the Facility Maintenance Departments such as HVAC, Fire Suppression, Firm Alarm, Electrical Distribution, Lighting Programs, AV, Plumbing and Food Services, Operable Doors, etc.
Provides suggestions for additional training to expand abilities of Technicians.
Fosters the environment of self-improvement within the staff.
Thinks innovatively towards facility-wide improvements.
Record and upload all event management power/plumbing orders in system at conclusion of each event, review orders with event management personnel.
Builds schedules for all preventative maintenance on plant and system equipment.
Makes recommendations as to when existing staff cannot handle a project and need outside contractors for efficient and timely resolution of items.
Forecasts and orders equipment for staff to complete repairs of maintenance tasks.
Monitors all life safety systems in facility to ensure systems are 100% operational for all events.
Documents process and creates monthly status reports of special projects for CRVA.
Provides event supervision for all facility events and delegates tasks to appropriate staff members during each event.
Requires working varying hours based on event schedules.
May perform other duties as required.
Consistently deliver the best in customer service.
Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.
Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.