Manager Facility Maintenance

CSL

2d•Hybrid

About The Position

The Manager will support Engineering Services by managing daily maintenance activities and working independently to facilitate successful interactions between CSL departments and the Integrated Facility Management firm in a matrix organization. This position will provide support with business processes involving external service providers. The four key areas of contribution to delivering results are: Managing Center work requests to comply with CSL Specifications and Code Requirements. Support Sr. Manager with Data Analytic review. Communicate updates to the fleet on open work and issue resolution. Collect and maintain data and communications for the Portfolio and Project Management processes.

Requirements

Secondary education, preferably in business administration, facility management, or equivalent related work experience.
A minimum of 5 years in the areas of facility management, customer support, or maintenance management experience.
Working knowledge of building systems and facility repair/maintenance trades including electrical, plumbing, HVAC, janitorial, fire safety, general repair and maintenance, signage, and minor renovations
Advanced computer skills using MS Office Tools (Word, PowerPoint, Teams, Excel – e.g. to create and utilize pivot tables, v-lookups, and graphs, and experience using software for document workflows, enterprise process management, and project management).
Smartsheet experience is a plus.
Experience working in a CMMS system preferred
Certification or experience with Reliability Centered Maintenance
Demonstrated communication and interpersonal skills across cultures.
Technical writing skills are a plus.
English language fluency in writing and speech.

Nice To Haves

Smartsheet experience is a plus.
Technical writing skills are a plus.

Responsibilities

Manages interactions with external service providers, including: Read and review WO requests. Clarify IFM questions. Review WO for adherence to CSL Specifications and Code Requirements. Contact Operations for work approvals. Contact Center Management team for additional information (reasons for repair, pictures, scope confirmation, and any work-related concerns or restrictions). Track progress. Keep CSL files updated with all information about WO request scope, Information requests (Center photos, marked-up floorplans, etc.) Communication up on status with IFM.
Support the ES team on data Analytic review – gather data, review with the Facility team, and identify process improvements based on data findings. Identify Aging WO, High Low volume Centers, and root cause for repeat issues.
Support project team as needed on WO going over cost Threshold to ensure proper quoting and work schedule/completion.
Support managing Janitorial oversight and issue resolution: Work with the Janitorial team to review adherence to wet work schedules. Assist Fleet with issue resolution for janitorial issues. Assist Sr. Mgr. with reviewing KPI and identifying process improvements for KPI.
Assist the ES team with Continuous Improvement initiatives for WO process and Janitorial performance/oversight.
Review exterior work (Landscaping/snow removal) to ensure the accuracy of work performed/billed.
Assist the ES team on EHS initiatives for the fleet as needed.
Oversight of the IFM warranty and LL work requests. Drive completion of open WO requests.
Track Urgent WO (P1) to ensure adherence to SLA during the issue. Post repair - Work with IFM to evaluate causes of Urgent WO to determine response time/ center impact.
Assist Sr. Manager FM on InfoTrack/MESA Labs management and issues resolutions on as need basis.
Successfully lead other initiatives/projects for the benefit of Engineering Services as defined.
Assist Department with implementation of Reliability Centered Maintenance program.