Manager, Facilities Services

The Ohio State University

3d

About The Position

The Ohio State University Medical Center is committed to enhancing the quality of care provided to patients, visitors, and staff. The Environmental Services Area Manager functions to support the cleanliness and aesthetics of the Medical Center. The Environmental Services Area Manager is responsible for guiding the day-to-day operations of the Environmental Services Department and leading the Environmental Services Supervisors and Custodial Workers in the cleaning of the Medical Center, demonstrating service excellence, and adhering to Medical Center and department policies and procedures. The Environmental Services Department responsibilities include, but are not limited to: cleaning inpatient and outpatient areas, offices, labs, restrooms, corridors, elevators, stairs and outside entrances, as well as other functions associated with the day-to-day operations of the facilities. The Environmental Services Area Manager is responsible for actively promoting the Facilities Services Image Program in support of service excellence; 360-degree effective communication (with customers, manager, direct reports and peers), operational supervision of all personnel assigned that are associated with the day-to-day operations; inspecting, assessing, coordinating, delegating and evaluating personnel performance in their assigned area.

Requirements

• Bachelors degree in a relevant field of study with at least three years of experience in housekeeping or service operations, or an equivalent combination of education and experience.
• Must have excellent communication skills, both verbal and written
• experience in customer service
• knowledge of applicable codes and regulatory requirements for safety and JCAHO
• general knowledge of computers including use of Microsoft Excel, Outlook and Word software programs.

Nice To Haves

• Knowledge in general housekeeping procedures in healthcare or like facility is preferred.

Responsibilities

• guiding the day-to-day operations of the Environmental Services Department
• leading the Environmental Services Supervisors and Custodial Workers in the cleaning of the Medical Center
• demonstrating service excellence
• adhering to Medical Center and department policies and procedures
• cleaning inpatient and outpatient areas, offices, labs, restrooms, corridors, elevators, stairs and outside entrances, as well as other functions associated with the day-to-day operations of the facilities
• actively promoting the Facilities Services Image Program in support of service excellence
• 360-degree effective communication (with customers, manager, direct reports and peers)
• operational supervision of all personnel assigned that are associated with the day-to-day operations
• inspecting, assessing, coordinating, delegating and evaluating personnel performance in their assigned area

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager