Manager, External Communications

Domtar Products•Montreal, QC

8d•Hybrid

About The Position

The External Communications Manager will be responsible for developing, implementing, and overseeing communication strategies that promote Domtar’s brand, reputation and commercial value proposition to external audiences. This role involves working closely with sustainability, commercial, and U.S. public affairs teams as a communications business partner.

Requirements

Bachelor’s degree in Communications, Journalism or related field
7-10 years of relevant experience
Bilingual in English/French with superior writing skills (AP style) in both languages
Demonstrated ability to manage schedule and prioritize concurrent projects with high degree of initiative and independence
Create and maintain positive business relationships with colleagues across different levels, geographies and business groups
Understand business strategies and connect them to communication objectives and overarching corporate goals
Translate complex concepts into simple messages for a variety of audiences
Expertise in Microsoft applications, including Teams, Outlook, SharePoint and Planner and Lists

Nice To Haves

Familiarity with “News Desk” editorial approach is beneficial
Working knowledge of Canva, WordPress, and Meltwater is beneficial

Responsibilities

Develop and execute external communication strategies that align with business goals, advocacy efforts, and the company’s social license to operate
Draft comprehensive external communications plans and materials, such as press releases, articles for Domtar.com’s Newsroom, intranet stories, social media campaigns, ad copy, website updates, stakeholder letters and speeches, and shepherd them through the approval and posting processes
Ensure sustainability content aligns with Domtar’s brand voice and sustainability strategy, including review of drafts for potential greenwashing risks
Contribute to the development of Domtar’s public-facing, customer-driven sustainability report by developing key messages, reviewing drafts, sourcing images and actively participating in project planning efforts
Support Domtar’s reputation through media, social and consumer intelligence, including proactive pitching and monitoring changes, for the company and your key areas of focus as communications business partner
Contribute to the editorial calendar and produce monthly metrics reporting
Work with the Sr. Manager, Strategic Communications, to mitigate risks, manage crises, and enhance the company’s reputation through strategic messaging that reflects operational realities and business priorities.
Provide channel marketing managers with a quarterly portfolio of accurate, on‑brand stories for customer engagement across multiple platforms
Promote collaboration and cost efficiency across the Communications & Public Affairs team, including unified tools like SharePoint

Benefits

Competitive salary and annual bonus
At least three weeks of vacation and three floating holidays a year from the first day of work, depending on your experience
Full range of group insurance from the first day of work
Telemedicine services
Defined-contribution pension plan with generous employer participation from the first day of work
Employee and family assistance program
Education assistance program
Hybrid workplace: in-person and remote work
Work environment based on respect, inclusion and diversity
Office accessible by public transit