Mgr Express Logistics

Federal Express Corporation•Memphis, TN

1d•Hybrid

About The Position

The Manager Express Logistics serves as a key leader responsible for delivering visibility, service performance, and quality excellence for FedEx Express time-critical logistics customers. This role provides strategic oversight and coordination across operations, engineering, and customer-facing teams to ensure optimal service delivery and customer satisfaction. The manager leverages deep operational expertise to proactively identify risks, implement contingency plans, and drive continuous improvement in service, compliance, and customer experience.

Requirements

Bachelor's degree in Engineering, Business, Mathematics, or a related field.
Eight (8) years of experience in field operations, engineering, or a related area.
5+ years of FedEx management experience
Experience supporting Operations tools and systems
Software skills, including Microsoft Office software and web-based applications.
Verbal and written communication skills are necessary to communicate with all levels of management.
Presentation skills are required to facilitate training and deliver informational sessions to groups and individuals.
Time management and organizational skills are crucial to managing multiple projects, prioritizing workload, planning for resources, meeting deadlines and goals, and responding to day-to-day functional needs.
Ability to anticipate and identify problems, using sound judgment and fact-based analysis to develop effective and efficient solutions.
Inspire a shared vision and empower and motivate a team.
Tactical and strategic decision-making abilities.
Knowledge of concepts, practices, policies, and procedures related to FedEx business rules.

Nice To Haves

Related experience may offset degree requirements and related education/degree may offset experience requirements.

Responsibilities

Hiring, terminations, coaching, skills development, recognition and rewards, performance management, and staff productivity.
Plans, organizes, staffs, directs, and controls daily operations, developing and implementing policies and programs as needed.
Manage the department budget, ensuring compliance and addressing variances.
Lead collaborative efforts with field personnel and corporate departments using Quality Driven Management (QDM) principles to drive innovative solutions.
Direct the Organizational Change Management (OCM) Plan for supported business processes and build collaborative relationships with other corporate groups, field management, and district staff for required implementation plan support.
Work through regional staff and field managers to ensure compliance with company processes and ensure efficiency and customer satisfaction.
Participates in Enterprise process initiatives to reduce overall cost and improve the customer experience.
Provide support to legal, pricing, and sales for supported business processes and applications.
Perform other duties as assigned.
Oversee service performance for key customers, ensuring alignment to commitments and KPIs.
Deliver concise, data-driven performance updates and root cause analyses to internal leadership and customers.
Partner with cross-functional teams to identify and execute service improvement and optimization opportunities.
Anticipate and communicate potential service disruptions, coordinating recovery and mitigation actions.
Lead execution of contingency plans to protect service during network events, weather impacts, or customer volume shifts.
Serve as primary liaison between FedEx operations, engineering, and customer teams.
Represent operations in customer and leadership reviews, providing clear visibility to performance and improvement actions.
Lead a team of logistics professionals, ensuring strong execution, accountability, and collaboration.