Manager, Expansion

BambooHR

7h • Hybrid

About The Position

As the Manager, Expansion Sales at BambooHR, you’ll lead a team of Account Expansion Executives responsible for driving growth and retention within our existing customer base. You’ll focus on coaching, execution, and performance management—helping your team uncover expansion opportunities, build strong customer relationships, and close value-driven deals.
This role is both hands-on and people-focused. You’ll spend significant time coaching sellers, supporting deal strategy, and ensuring strong pipeline hygiene, while also partnering cross-functionally to improve the customer journey and expansion outcomes. This is an ideal role for a developing sales leader who loves growing people, driving results, and staying close to the day-to-day work.

Requirements

• 3–5+ years of SaaS sales experience, with prior experience as a team lead, mentor, or people manager.
• Proven success in account management, expansion, or consultative sales roles.
• Strong understanding of value-based and consultative selling.
• Ability to coach sellers on discovery, product positioning, and customer conversations.
• Experience managing pipelines, forecasts, and performance metrics.
• Strong communication skills with the ability to influence across teams.
• Organized, data-informed, and comfortable operating in a fast-paced environment.

Nice To Haves

• Passion for developing people and helping others grow in their careers.
• Experience working in a SaaS, HR, or B2B environment.
• Comfort balancing empathy with accountability.
• Strong collaboration skills and a positive, adaptable mindset.
• Track record of strong team performance and goal attainment.

Responsibilities

• Lead, Develop, and Inspire: Coach and develop a team of Account Expansion Executives through regular 1:1s, feedback, and skill development to meet and exceed growth, retention, and customer satisfaction goals.
• Drive Expansion Revenue: Support execution of the expansion strategy within assigned customer segments, ensuring consistent, value-based selling and strong customer alignment.
• Pipeline & Forecast Management: Maintain accurate pipeline visibility and forecasts through disciplined CRM usage and ongoing inspection of opportunities.
• Deal & Account Coaching: Partner with team members on active opportunities to shape deal strategy, prepare for customer conversations, navigate objections, and support negotiations.
• Cross-Functional Collaboration: Work closely with Customer Success, Marketing, Product, and Acquisition Sales to deliver a seamless and cohesive customer experience.
• Process & Execution Improvement: Identify gaps in workflows or tools and partner with Sales Operations to improve processes, adoption, and efficiency.
• Performance Management: Monitor key performance metrics, provide timely and actionable feedback, and recognize wins to reinforce a high-performance, customer-first culture.
• Customer Advocacy: Collaborate with Customer Success and Marketing to surface customer success stories, renewal signals, and advocacy opportunities.

Benefits

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed