Enterprise Expansion Account Manager

RingCentral

About The Position

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We’re currently looking for: a proven solution seller to join our growing Enterprise segment as an Enterprise Expansion Account Manager, to address the strong demand and market potential at hand within our embedded base of customers. Come experience a ton of runway with unlimited tools & resources, an in-demand product, and a fun & winning culture. You’ll be aligned to RingCentral’s Enterprise customers as part of an account team identified to grow and manage their Enterprise grade cloud UC platform.

Requirements

3+ years of technology solution-based selling (SaaS, UCaaS, Cloud applications, VoIP).
Demonstrated sales record of consistently meeting and exceeding quota.
Success prospecting, engaging, managing Enterprise level customers
Strong interpersonal skills, ability to convey and relate ideas to others
Entrepreneurial flare - ability to learn and adapt quickly
Vibrant and energetic attitude, willingness to perform and get things done
BS degree, continued training and education preferred
Ability to travel as needed (less than 5%)
Ability to explore and make recommendations to customers based on their priorities.
Excellent customer service orientation, face-to-face and virtual (phone/video conferencing) to support remote users.
Strong initiative and creativity applied through technology.
Vibrant and energetic attitude, willingness to perform and get things done.

Responsibilities

Account management experience focused on growing existing Upmarket accounts through prospecting, qualifying & closing expansion sales.
Assist field Account Executives with order generation and daily account maintenance.
Generate awareness, respond to inquiries and engage in outbound prospecting to expand and manage our embedded base of Enterprise customers.
A highly collaborative role interacting frequently with the Enterprise field Account Executive, Customer Success Manager, Professional Services and other internal departments.
Skilled in conducting presentations, online web demos
Manage deals involving multiple executive level stakeholders including C-suite.
Extensive virtual selling experience including phone, web meetings and email.
Drive a collaborative approach with Enterprise Account Executive & Marketing to prioritize targets to engage.
Leverage & partner with internal resources (Business Development, Solutions Engineering, Marketing, Customer Success Managers, Professional Services, etc.) to execute new orders.
Manage and negotiate contract renewals.
Develop a strong understanding of key differentiators, internal/external systems, sales methodologies & processes.
Ability to accurately forecast and manage pipeline.
Deliver on revenue target quotas on a monthly/quarterly basis.

Benefits

Comprehensive Medical, dental, and vision
Health care spending account
Disability and life insurance
Optional life, AD&D and spousal insurance
Group retirement savings plan and deferred profit sharing plan
Employee Stock Purchase Plan (ESPP)
Telehealth service and Employee Assistance Program (EAP) with 24/7 counseling sessions
On-demand digital 1:1 wellness coaching
Supplemental Business Travel Medical
Leave entitlements, paid time off, paid sick leave, and paid holidays