Manager, EVS

Hard Rock Hotel & Casino Ottawa•Rockford, IL

1d•Onsite

About The Position

The incumbent in this position is responsible for smooth and efficient housekeeping operations and top-quality guest service. Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Must possess proven leadership ability necessary to provide guidance to subordinate personnel. Must possess the general financial knowledge necessary to maintain adherence to detailed operating budgets and analyze vendor billing receipts. Must possess a high degree of interpersonal skills necessary to resolve potential guest problem situations and ensure total customer satisfaction. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Other duties as assigned.

Requirements

Associate’s Degree or additional equivalent experience.
One to three years of supervising housekeeping staff or related experience required.
Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
Must successfully pass background check.
Must be twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Knowledge of regulatory requirements.
Knowledge of supervisory/management duties.
Knowledge of leadership skills.
Ability to be flexible to work varying shifts and time schedules as needed.
Ability to communicate effectively with all levels of employees and guests.
Ability to review and comprehend all necessary documentation.
Ability to use a keyboard, 10-key, computer, etc.
Ability to review reports and observe activities subordinates.
Ability to present ideas and information in a clear manner.
Ability to perform well under pressure.

Nice To Haves

Attend seminars when needed.

Responsibilities

Prepares work schedules and conducts employee evaluations.
Assists in hiring and establishing training programs for public space personnel.
Recommends adjustments to EVS policies to more effectively service the guest.
Resolves non-routine departmental problem situations and performs specials projects as assigned.
Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.