Manager, Event Operations

Maritz Global Events•Fenton, MO

2d•Remote

About The Position

The Manager, Event Operations provides strategic leadership and operational oversight for a team of Travel Directors in a fast-paced, travel-intensive environment. This role focuses on people leadership, workforce scheduling, onboarding, and inter-departmental collaboration to ensure successful event execution and employee growth. The Manager is responsible for maintaining team engagement, driving operational excellence, and optimizing scheduling decisions. This role also plays a key part in continuous improvement initiatives and aligning resources with business priorities.

Requirements

Bachelor’s degree or equivalent work experience
2 + years of on-site event operations experience as a Maritz Travel Director
Event management and/or project management experience
Strong written and verbal communication skills
Advanced Excel proficiency and ability to leverage tools and technology to improve performance
Proven ability to manage multiple priorities in a fast-paced environment
Strong service orientation with a passion for hospitality and team collaboration

Nice To Haves

Experience with workforce scheduling and resource planning
Familiarity with event operations systems, tools, and reporting
Experience as a people leader or delivering training programs
Exposure to AI tools or process automation initiatives
Experience working with global travel programs, including visa/work permit processes

Responsibilities

Lead, coach, and develop a team of 10–18 Travel Directors, maintaining engagement across a geographically dispersed, on-call workforce
Project management and support of Travel Director scheduling, aligning workforce with program requirements, skillsets, and business priorities
Partner inter- departmentally with Event Management , Sales , and leadership , etc. to collaborate on successful event operations
Ensure compliance with company policies, SOPs, and operational guidelines while serving as a resource for real-time issue resolution
Support onboarding, interviewing, and training of Travel Directors, including development of training content and online modules
Lead or contribute to special projects and continuous improvement initiatives, leveraging tools such as AI/Copilot
Manage operational processes including expense approvals, visa/work permit coordination, and workforce readiness tracking