Manager, Event Operations

Blue Cross and Blue Shield Association•Chicago, IL

4d•Hybrid

About The Position

This role supports the execution of high-quality meetings, conferences, and events that align with organizational goals and member engagement strategies. Operating under the direction of senior leadership, the role ensures seamless delivery through effective planning, vendor coordination, and team support. The position contributes to the continuous improvement of event operations and supports the development of team members through coaching and best practice sharing.

Requirements

Bachelor's Degree or equivalent work experience
5+ Years RFP, contracting and meeting planning experience working with Planning Committees and key stakeholders
Skilled in successfully managing external consultants, agencies, and vendors
Knowledge of event technology and industry innovations, including data management and registration systems and programs
Proficient with Microsoft Office Suites
Understanding of data bases; technologically savvy
Effective written and verbal communication skills
Effective relationship building and influencing skills
Effective project management, excellent priority and time management skills.
Understanding of onsite operations, including AV, staging, production, housing, food and beverage management and exhibitor management.
Advanced knowledge of creative design
Excellent organizing, planning and prioritization skills

Nice To Haves

Certified Meeting Professional (CMP) - Events Industry Council
Experience with developing and monitoring budgets and tracking expenses.
Experience with staff management and development.
Experience managing multiple meetings simultaneously, driving a process or program to completion within budget and time-frame.
Experience working with industry experts, external consultants, vendor/partner executives and providers.
Experience in healthcare industry and healthcare industry priorities and challenges.
Experience managing 10-15+ meetings and events, multi-faceted, conference and education programs including RFP management, logistics, contract negotiations, onsite management and post-event wrap-ups.
Hospitality industry knowledge

Responsibilities

Serve as the primary contact for assigned programs, overseeing logistics, vendor management, and internal coordination.
Leverages event technology platforms to manage RFP creation, site selection, and contract awarding.
Coordinates with project manager, sponsorships & marketing lead for onsite program needs to include venue, AV, food & beverage, security, and other operational needs.
Leads and manages a team to drive effective performance management, fostering professional growth, and creating a positive and inclusive work environment.
Ensures policies and procedures standards are met across the organization.
Collaborates with Sr. Director on ensuring organization adheres to policies, enacts adjustments, and ensures team is aware of updated policies and feedback.
Contributes to the reconciliation of the Conference and Events Team budget.
Ensures direct reports meet quarterly forecast deadlines.
Tracks industry-wide events, event industry standards, and ensures teams are up to speed.