Manager, Event Operations (Travel & Events)

One10•Minneapolis, MN

1d•$90,000

About The Position

At One10, we are more than just a workplace; we are a community of individuals who share a common belief – the belief in better products and, equally important, the belief in a better you. Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity. Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment. Job Description The Manager, Event Operations is responsible for providing leadership/direction to a team of Event Managers to ensure successful delivery of programs. Develop and mentor the assigned team of Event Managers to ensure their career path and growth. Operate programs as assigned.

Requirements

Bachelor Degree or equivalent experience; travel/tourism emphasis preferred
7+ years of extensive meeting/incentive & event management experience
2-3 years of experience managing teams of at least 4 people
Previous experience in successfully delegating and leading individuals/team
Computer proficiency in Microsoft office suite
High level of proficiency in Microsoft Excel
Proven ability in Project Management & Financial Aptitude.

Nice To Haves

Knowledge of event registration tools preferred (e.g., Cvent, Swoogo, Certain)

Responsibilities

Mentor and teach direct reports on department process compliance and customer requirements
Provide performance feedback throughout year
Conduct regular one-on-one meetings with direct reports
Approval of time off requests/tracking compliance
Participate in new-hire interview and hiring process
Manage Programs
Develop staffing plans to address sold project activity
Develop comprehensive Operational Playbooks to drive team organization and optimal performance
Drive operational excellence and growth in collaboration with Sales Team partners
Attend program kick-off meetings (Sales Planning turnovers)
Conduct regular file reviews with Event Manager throughout the life of the program
Monitor timeline management
Monitor client contract/PCN compliance (signatures)
Monitor supplier contract compliance (As Agent For…signature)
Monitor invoices schedules
Review/approve budgets and proformas
Check program Trip Specs against budget, program agenda
Check/approve program BEO's against trip specs/budget
Assist Event Managers with project tasks when needed
Own programs based on staffing level needs
Oversee completion of program wrap-up (resource files and archive process)
Monitor hours/direct costs on a per project basis (bi-weekly)
Ensure proformas are updated/routed by Event Manager
Ensure positive cash flow on a per project basis
Ensure Event Managers comply with billing turnover SLA's
Ensure accuracy/completion of billing turnover documents
Attend/participate in billing turnover meetings and final billing reviews
SME for overall client team (Sales Planning/Delivery)
Ensure compliance with negotiated savings documentation
Ensure all project timelines include specific web registration benchmarks
Ensure compliance with Event Spend and Savings Detail
Participate in creation of quarterly review deck and participate in account reviews
Perform other duties as needed