Manager, Equipment Rental

Sunbelt Rentals, Inc. • Jefferson Township, OH

9d • $56,304 - $66,861 • Onsite

About The Position

Sunbelt Rentals is seeking a Manager, Equipment Rental to join their team. This role focuses on strategic and tactical decisions to drive company growth, providing leadership, direction, and support to Equipment Rental Specialists. The goal is to ensure top-level customer service, contract accuracy, and customer satisfaction. The position offers an entrepreneurial, empowering workplace with opportunities for career development and skill enhancement.

Requirements

• 5-8 years of customer service, equipment rental or related experience
• Good working understanding of construction market, job phases, needs and product line.
• Continuously updates knowledge of the industry.
• Has good basic understanding of general business management principles and practices.
• Commits to business goals for the site, and generates commitment to goals.
• Works to build professional image and credibility with employees and other internal contacts.
• Monitors costs associated with running the business.
• Basic understanding of company’s systems, processes and controls (including asset control systems), and the interrelationship of various internal systems.
• Keeps/prepares clear and accurate records.
• Works effectively under short deadlines.
• Good basic skills in negotiating schedules, deliverables and charges with customers.
• Strong interpersonal skills with demonstrated success developing relationships
• Excellent written and verbal communicator with strong presentation skills
• Strong business and technical acumen, good analytical skills
• Good project management skills with proven ability to manage multiple tasks and priorities.
• Computer literate with working knowledge of MS Office, spreadsheets and database applications.

Responsibilities

• Responsible for the overall performance and efficiency of the Equipment Rental Specialists
• Provide team motivation and development to maximize performance and productivity
• Participate in the planning of and development of sales goals and metrics
• Consistently meet or exceed daily objectives as it relates to sales and customer service
• Participate in weekly Profit Center meetings
• Steadily improve Profit Center service quality results
• Accurately coordinate deliveries with PC dispatcher
• Coordinate with Service Manager to resolve customer problems as they relate to equipment inefficiencies, breakdowns, etc.
• Daily coordination with Sales Manager and OSR’s within the PC and other PC’s in the district to facilitate rentals
• Train and develop new Equipment Rental Specialists
• Handle any customer service issues and complaints directly
• Assist AR with collections efforts (i.e. Issue credits, obtain Job info etc.)
• Other duties as assigned

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day
• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan - US RRS Plan – CAN
• Paid Parental Leave
• Paid Holidays and Paid Time Off
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed