Manager EQS Territory Tech Svcs I

CONA Services•Norfolk, VA

21d•$73,000 - $107,500

About The Position

The Territory Manager, Tech Services leads, develops, and manages all aspects and employees of a Local Operations Center (LOC). The role builds a work team that delivers high-quality mechanical and installation services while managing costs, and maintains accountability for the LOC’s assets and parts. The manager works with sales and customers to resolve technical service issues and develops a team that can create a competitive advantage. The position is 50% field-based and is responsible for successful execution of Right Execution Daily (RED). The role develops LOC manpower, budgets, and business plans; secures and directs resources; manages daily problem resolution; and monitors team performance through ride-with audits, development plans, training, and corrective action. It drives capacity, capability, productivity, and continuous improvement, and develops and maintains Standard Operating Procedures (SOPs) for Equipment Services, including vending, fountain installation, and reactive service. The manager delivers LOC business plan components and collaborates with sales, marketing, human resources, operations, Coca-Cola North America, and other Coca-Cola system partners on planning, forecasting, delivery, and best practices. The position leads, motivates, coaches, and develops teammates; communicates company goals, safety practices, and deadlines; and maintains customer focus and company values. It requires safe driving and compliance with safety policies and training, including Department of Transportation vehicle inspections when required. The manager provides customer service and communication to internal and external customers and can sell revenue-generating service through the Coca-Cola Consolidated Equipment Reutilization Solutions proposition.

Requirements

One to three years of management experience.
Proficient oral and written communication skills, including presentations.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to negotiate with internal and external stakeholders.
Associate’s degree, up to three years of college or technical school, or relevant experience.
Valid driver’s license.

Nice To Haves

Prior beverage industry, sales, and/or technical service experience.
Knowledge acquired through one to three years of work experience.

Responsibilities

Develop manpower, budgets, and business plans for the Local Operations Center, and review, steward, and re-plan against business plans.
Identify, communicate, secure, and direct resources to maintain and improve deliverables, and lead resolution of day-to-day issues.
Conduct performance evaluations through ride-with audits, create development plans, initiate training, and take corrective action as needed.
Secure resources to meet capacity and capability demands, improve productivity, and maintain a performance-based work culture.
Develop and maintain Standard Operating Procedures for Equipment Services, including vending, fountain installation, and reactive service.
Work cross-functionally and apply industry best practices.
Manage ongoing improvement of Equipment Services Standard Operating Procedures.
Deliver the business plan components for the Local Operations Center.
Collaborate with sales, marketing, human resources, operations, and Coca-Cola North America on planning, forecasting, and delivery; share best practices across Coca-Cola systems.
Lead, motivate, coach, train, and develop teammates to deliver results, communicating company goals, safety practices, and deadlines.
Implement continuous improvement methods while maintaining customer focus and embodying company purpose and values.
Drive safely and follow motor vehicle laws without distraction.
Complete assigned safety training and follow safety policies and procedures, including required DOT daily pre-trip and post-trip vehicle inspections.
Provide customer service and communication to internal and external customers and sell revenue-generating service through the CCC ERS proposition.