Manager - Epic Patient Experience

Baptist Health Care • Pensacola, FL

5d

About The Position

The Manager – Epic Patient Experience is responsible for the leadership, coordination, and oversight of Epic related patient access application systems across the organization. This role ensures that Epic Patient Access applications (e.g., Cadence, Prelude, Grand Central) are configured, maintained, and optimized to support efficient, accurate, and standardized scheduling, registration, and access workflows aligned with organizational goals and Epic best practices. The Manager leads Epic application teams and serves as a key liaison between patient access operations, information technology, and governance stakeholders. This role bridges system functionality and operational needs by translating business requirements into Epic design, build, testing, and support strategies to enable effective system performance and end-user success.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse [https://info.flclearinghouse.com/].

Requirements

• Leadership experience in Epic patient access application systems.
• Experience with Epic application systems such as Cadence, Prelude, and Grand Central.
• Ability to configure, maintain, and optimize Epic Patient Access applications.
• Understanding of scheduling, registration, and access workflows.
• Experience leading application teams.
• Liaison experience between operations, IT, and governance stakeholders.
• Ability to translate business requirements into system design, build, testing, and support strategies.

Responsibilities

• Leadership, coordination, and oversight of Epic related patient access application systems.
• Ensuring Epic Patient Access applications (e.g., Cadence, Prelude, Grand Central) are configured, maintained, and optimized.
• Supporting efficient, accurate, and standardized scheduling, registration, and access workflows.
• Leading Epic application teams.
• Serving as a key liaison between patient access operations, information technology, and governance stakeholders.
• Translating business requirements into Epic design, build, testing, and support strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed