Manager - Epic IT Service Delivery & Interoperability

Baptist Health CarePensacola, FL

About The Position

The Manager – Epic IT Services Delivery & Interoperability is responsible for the leadership, coordination, and oversight of Epic interoperability platforms and IT service development initiatives across the organization. This role ensures that Epic interoperability tools (e.g., Bridges, Care Everywhere, HL7/FHIR interfaces) and IT developed services are designed, implemented, and optimized to support secure, scalable, and efficient data exchange aligned with organizational priorities and Epic best practices. This Manager leads interoperability and IT services development teams and serves as a key liaison between clinical, operational, analytics, and technical stakeholders. The role bridges system connectivity and enterprise data strategy by translating business and technical requirements into integration and service development design, build, testing, and support strategies to ensure seamless data flow and high system reliability. Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse [https://info.flclearinghouse.com/].

Requirements

  • Leadership and coordination skills.
  • Oversight of Epic interoperability platforms.
  • Experience with Epic interoperability tools (e.g., Bridges, Care Everywhere, HL7/FHIR interfaces).
  • Experience with IT service development.
  • Ability to design, implement, and optimize data exchange solutions.
  • Experience leading teams.
  • Liaison skills between clinical, operational, analytics, and technical stakeholders.
  • Ability to translate business and technical requirements.
  • Experience with integration and service development design, build, testing, and support strategies.

Responsibilities

  • Leadership, coordination, and oversight of Epic interoperability platforms and IT service development initiatives.
  • Ensuring Epic interoperability tools and IT developed services are designed, implemented, and optimized for secure, scalable, and efficient data exchange.
  • Leading interoperability and IT services development teams.
  • Serving as a key liaison between clinical, operational, analytics, and technical stakeholders.
  • Translating business and technical requirements into integration and service development design, build, testing, and support strategies.
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