Manager Environmental Services

St. Jude Children's Research Hospital•Memphis, TN

13d•Onsite

About The Position

This position is responsible for assisting the Sr. Manager & Director in planning, organizing, executing, and controlling the work activities in the department or on the assigned shift. It is this position's responsibility to uphold the highest possible sanitary standards and maintain good public relations by creating a clean, attractive, and safe environment. In addition, this position should perform other related duties as assigned to meet the department's goals and objectives.

Requirements

High School Diploma/ GED required.
5+ years of experience in environmental services or a relevant area.
3+ years of experience managing people as direct reports.
Experience leading projects/ processes end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred.
Experience developing and implementing department-wide process improvement initiatives.
Some experience presenting in team meetings and/or to senior management.
Proven performance in earlier role.
Able to deliver results through others by setting stretch goals and holding them accountable.
Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns.
Explores opportunities for the development of direct reports that make their work enriching, empower them, and stretch their growth in lateral areas.
Leverages technical expertise to assist with the design and development of environmental safety standards, processes, and programs.
Performs risk assessments addressing safety concerns; Works with others to identify and document risks and inform senior leaders on the overall risk status.
Works closely with other teams to ensure quick and efficient routine and emergency safety procedures.
Demonstrates physical fitness and is able to work in a stressful environment.
Builds a culture of customer centricity among peers and teams.
Understands nuances and complexities of a customer issue/ requirement and goes above and beyond in thinking through new alternatives.
Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders.
Able to draw insights from different sets of data and quickly understand why issues are happening.
Solves problems quickly by identifying the root causes.
Encourages others to see the opportunities ahead amidst changing circumstances, even when the details have not been finalized.
Keeps teams energized and focused on high-quality results.
Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude.
Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do.
Can present/facilitate independently in senior-level meetings.
Presents information as a structured story and anticipates questions well.
Addresses difficult questions and challenges effectively.
Able to effectively influence others using facts and logic.
The employee must move about the workspace to access work surfaces and shelves, cabinets, drawers, and equipment that are at, below, or above the work surface.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Lead and manage the overall execution of Environmental services projects and operational implementation of one or more compound programs of varying complexity.
Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance in the absence of the Senior Manager.
Obtain and maintain the highest possible sanitary standards and good public relations by creating a clean, attractive, safe environment.
Lead development and implementation of standards, policies, and procedures for Environmental Services.
Ensure sound infection Control Practices are in place for internal moves, for special meeting room requests during assigned shift by applying sound management and human relations practices.
Engage in and perform hiring, performance management, and other people processes.
Plan ongoing training and skill-building programs for own team; Identify and address team strengths/ skill gaps through appropriate interventions.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance.