Manager, Enterprise Release Management
About The Position
CVS Health is seeking to hire an experienced Manager – Enterprise Release Management to lead enterprise-wide release coordination and governance across a complex, distributed technology landscape. In this role, you will be at the center of high-impact technology delivery—driving alignment across engineering, infrastructure, product, and business teams to ensure seamless, low-risk releases. You will have the opportunity to shape and modernize Release Management practices, bringing greater structure, predictability, and visibility to enterprise execution. This position offers strong enterprise exposure and influence, with the ability to partner directly with senior stakeholders and impact business-critical outcomes. You will also play a key role in transforming how releases are managed by introducing automation, data-driven insights, and emerging technologies such as AI to improve efficiency and decision-making at scale. The ideal candidate thrives in fast-paced environments, enjoys solving complex coordination challenges, and is motivated by the opportunity to build, improve, and innovate within a high-visibility function.
Requirements
- 5+ years of experience in Release Management, Change Management, or IT Operations within enterprise environments, including coordination of large-scale, cross-team releases
- 5+ years applying ITIL Change and Release Management practices across Agile, Waterfall, and hybrid delivery models
- 5+ years of hands-on experience with ServiceNow ITSM and delivery tools such as Jira and Confluence for release tracking and documentation
- 5+ years managing complex, cross-functional initiatives with strong stakeholder engagement, conflict resolution, and alignment across technical and business teams
- 5+ years driving operational improvements through automation, process optimization, and data-driven decision-making, with strong analytical, organizational, and critical thinking skills
Nice To Haves
- ITIL v4 Foundation certification and experience leading or scaling Release Management functions or programs
- Experience supporting large-scale infrastructure, platform, or enterprise transformation initiatives
- Familiarity with DevOps/CI-CD pipelines and tools such as GitLab or GitHub, along with collaboration platforms like SharePoint
- Experience driving process improvement through automation and workflow optimization at scale
- Exposure to or interest in AI-driven tools, automation, and predictive capabilities (e.g., risk forecasting, release impact analysis, delivery trend insights) to improve release coordination and decision-making
Responsibilities
- Lead enterprise Release Management coordination across teams, ensuring efficient, predictable, and low-risk delivery
- Establish and govern ITIL-aligned release processes adaptable to Agile, Waterfall, and hybrid delivery models
- Oversee release readiness, risk and dependency management, and Go/No-Go decision-making
- Manage release schedules, ServiceNow change records, and stakeholder communication across functions
- Drive continuous improvement through automation, analytics, and adoption of AI-enabled release capabilities
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
