Manager, Enterprise Quality
About The Position
Reporting to the Sr. Director, Enterprise Quality, the Manager, Enterprise Quality helps run PayPal’s new enterprise quality function day to day – delivering the programs, playbooks, and continuous-improvement work that make consistent quality standards real in the business. The role focuses on execution: turning plans into results and helping teams adopt better ways of working. Working across the business units and enabling functions, the Manager owns specific programs and improvement initiatives, coordinates the people and steps involved, and keeps work on track. It is a hands-on, collaborative role that succeeds through organization, follow-through, and strong partnerships. Success will be measured by initiatives delivered and adopted – programs run to completion, improvements that stick, and quality that measurably improves for teams and customers.
Requirements
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Nice To Haves
- 5+ years of experience in quality, product operations, program management, continuous improvement, business operations, risk and controls, or a related field.
- Experience running programs or initiatives end to end, with strong organization and follow-through.
- Able to collaborate and build relationships across teams in a matrixed organization.
- Clear communication skills, able to prepare status, metrics, and materials for a range of audiences.
- Analytical and problem-solving skills, comfortable working with data.
- Familiarity with quality and continuous-improvement practices (e.g., Lean, Six Sigma) a plus.
- Experience in payments, fintech, or another regulated industry (preferred).
- Bachelor’s degree in Business, Engineering, Operations, or a related technical or management field; a quality discipline (e.g., Quality Management, Assurance, or Engineering) a plus.
Responsibilities
- Design and maintain the process for responding to customer impacts
- Identify issues within business processes and recommend best practices for improvement.
- Find themes in incident data and provide insights to the business
- Maintain incident process documentation and training content
- Evaluate incident management tools for compliance
- Define KPIs (Key Performance Indicators) and implement measurement framework to understand the performance of assigned processes
- Collaborate with team members to develop solutions that streamline workflows and improve efficiency.
- Drive the implementation of process improvement initiatives across various departments
- Provide guidance and support to junior team members in process management and analysis.
Benefits
- generous paid time off
- healthcare coverage for you and your family
- resources to create financial security
- support your mental health
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What This Job Offers
Job Type
Full-time
Career Level
Manager
